*** We offer quality service always and so we may not be the lowest priced option. Also, we do have a 2 hour minimum charge of $200 for smaller projects. ***
My decades of experience in engineering, quality, sales and management has developed a variety of skills in the services industry. I have adopted these into our Handyman and home remodeling business to deliver a great customer experience in an industry that is subject to inconsistency and disappointment. My business philosophy recognizes that my skilled team and our customers represent partners in the development of successful and long-term relationships. We enjoy creating solutions to your problems by listening to your needs and delivering beyond your expectations.
Overview
Hired 65 times
Background checked
8 employees
8 years in business
Business hours
SunClosedMon12:00 pm - 3:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Very good 4.6
88 reviews
5
88%
4
1%
3
2%
2
2%
1
7%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
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Read reviews that mention:
Cong Y.
Jul 2, 2023
•
Hired on Thumbtack
Great experience with Handyman Connection. Saba provided accurate estimates and was very good at fixing the loose tiles. Definitely will use the help again.
Details: Living room • Floor • Loose tile(s) • Ceramic
Tile Repair
Mark T.
May 31, 2022
•
Hired on Thumbtack
Very prompt and professional work. Was skeptical of how things would turn out, but shower looks brand new. Would definitely recommend and hire again.
Details: 2 - 5 hours (A few different projects) • Repairs • Bathroom • Tiling • Home
Handyman Connection of Grapevine's reply
Hello Dana
We love that you are pleased with how your shower turned out and that we exceeded your expectations. Thank you for the review and we look forward to working with you again.
Ian Charters
Business Owner - Handyman Connection
Handyman
Laura M.
Sep 14, 2019
•
From Google
I used Angie's List to find a handyman to do some carpentry work. I found Handyman Connection. They were very professional and provided excellent customer service. Mar came out the next day, gave an estimate, and we hired him to do the job. He showed up on time and did a fantastic job. Mar was very personable. He worked quickly yet was detailed about his work. I would definitely use Handyman Connection again and ask for Mar!
Handyman Connection of Grapevine's reply
Laura, thank you for leaving your review and giving us your feedback! We always appreciate hearing how our team is doing, and knowing you felt we had excellent customer service and that you were happy with Mar's craftsmanship really makes our day. We'll be here when you're ready for your next project!
Ian, Owner of Handyman Connection
Austin P.
Sep 26, 2019
•
From Google
Garry saved the day with our cabinet modification and dishwasher installation. Ian (the owner) was super helpful throughout the process. It turned out looking great.
Handyman Connection of Grapevine's reply
Thanks, Austin. We're glad that Garry was able to take care of your dishwasher and your cabinets and appreciate your excellent rating. We're glad that we had the chance to help and that you're pleased with the work!
Ian, Owner of Handyman Connection
Carl L.
Feb 18, 2020
•
From Google
Highly recommend Handyman Connection. Had a roof overhang support post replaced. Richard and Ian had it replaced in less than an hour. They even came on a Saturday for no extra charge so I wouldn't have to take off from work.
Handyman Connection of Grapevine's reply
Carl, we appreciate that you shared your recommendation! It was our pleasure to come out on Saturday and take care of your roof repair. We're grateful that we had the opportunity to help, Carl, and we are just a phone call away if you need us again.
Ian, Owner of Handyman Connection
Credentials
Background Check
Ian Charters Charters
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We quote by the project with a firm price for labor. If additional damage is noted during the work, we always present these items at that time to discuss options and understand how the customer would like to proceed.
What is your typical process for working with a new customer?
We first engage on the phone to get the customer details and general outline of the work that the customer is needing. We then schedule an appointment to visit to find out what the customers needs and their expectation before providing a detailed estimate. We also can provide estimates remotely using photographs on smaller projects.
What education and/or training do you have that relates to your work?
I have a background in engineering and have worked in commercial facility maintenance in senior management positions. My craftsmen all have a minimum of 10 years of trade experience before representing the business and all go through a criminal background check on an annual basis.
