FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the size of your home, the type of service, and how often you’d like us to clean. We offer competitive flat rates for most standard and deep cleanings, with custom quotes for larger or unique jobs. There are no hidden fees — everything is discussed up front. We also offer discounts for recurring cleanings (weekly, biweekly, or monthly), and special rates for move-in/move-out cleans. We bring all our own supplies, but we’re happy to use any products you prefer. Just let us know! If you're unsure what your job might cost, reach out — we’re happy to give you a free estimate.
- What is your typical process for working with a new customer?
When we work with a new customer, we like to keep things simple, clear, and stress-free. Here’s what you can expect: Quick Contact: We’ll reach out to introduce ourselves and learn more about your cleaning needs—whether it’s a one-time deep clean, recurring service, or move-in/out job. Free Estimate: Based on the size of your home and the type of cleaning you need, we’ll provide a custom quote. We’re always upfront about pricing with no hidden fees. Scheduling: Once you're ready, we’ll find a date and time that works best for you. We’re flexible and do our best to accommodate your schedule. On the Day of Service: Our professional team arrives on time, fully equipped with cleaning supplies. We’ll walk through your space with you (if you’re available) to confirm any specific requests. After the Cleaning: We always double-check our work, and we love hearing your feedback. If you ever need anything adjusted, we’ll make it right. We believe in building long-term relationships, not just doing one-time jobs—so communication and customer satisfaction are always our top priorities.
- What education and/or training do you have that relates to your work?
The Maidskeeping team brings a wealth of experience to every job, with individual team members having anywhere from 5 to 25 years of professional cleaning experience. We’ve worked across a variety of homes and cleaning situations—from regular housekeeping to deep cleans and move-in/move-out services. While we may not have formal degrees, we place a strong emphasis on ongoing training. Our team is skilled in the latest cleaning techniques, safe and effective use of products, and up-to-date sanitation standards—including eco-friendly practices and enhanced disinfecting protocols. Every new team member goes through thorough onboarding and hands-on training to maintain the high standards our customers expect. We’re committed to continual learning and delivering exceptional care with every clean.