FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, transparent, and based on the scope of each project. We provide detailed estimates so customers know exactly what to expect—no hidden fees or surprise charges. Pricing may vary depending on materials, labor, and project complexity. We typically require a deposit to secure the job and cover upfront costs. While we don’t compete to be the cheapest, we focus on delivering quality work at a reasonable price. Discounts may be available for repeat customers, multi-project bookings, referrals and military personnel.
- What is your typical process for working with a new customer?
Our typical process starts with a conversation to understand the customer’s needs, goals, and budget. We usually begin by scheduling a free consultation or site visit to assess the project, take measurements, and discuss ideas. After that, we provide a detailed estimate and timeline. Once approved, we schedule the work and keep the customer informed at every step—from preparation and materials to completion and final walkthrough. Communication and transparency are key, and we make sure our clients feel confident and informed throughout the entire process.
- What education and/or training do you have that relates to your work?
Over 40 years of experience in the construction, remodeling and repair industry. Our background includes a combination of formal training, on-the-job experience, and industry certifications. We’ve completed hands-on apprenticeships and training while working with licensed contractors, and we’ve held a contractor’s license in California, which required meeting specific experience and testing standards. Over the years, we’ve continued to expand our skills through specialized courses in construction, remodeling, safety, and building codes. This foundation ensures we stay up to date with best practices and deliver quality, code-compliant work on every job.