FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent pricing; our rates are clear and upfront, based on size of the space and type of cleaning required. No hidden Nominal Fees; we service all of DFW. We offer Customizable plans to tailor to your needs and budget.
- What is your typical process for working with a new customer?
Initial inquiry and consultation: to discuss your needs, the size of the area, and any special requirements. Quotation: if customizable plan, applicable discounts and terms of service. Scheduling: If you agree then you decide when the best time is for us to Help you. First Cleaning: we may assess the the space to ensure our approach meets your expectations; also great opportunity for feedback and additional instructions Feedback and Adjustment: we will follow up with you to gather feedback and any adjustments to cleaning routines or scheduling.
- What education and/or training do you have that relates to your work?
Our cleaners are required to undergo on the job training, safety training, customer service training, specialized training for handling biohazardous materials, and or healthcare facilities, Certifications: such as green cleaning, bio recovery from organizations like ISSA is required of our senior leadership.