FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Palmer Inspections, we offer transparent, competitive pricing for home inspections across Longview, Tyler, and surrounding East Texas areas. Our rates are based on the size and age of the property, with no hidden fees—what you see is what you pay. We proudly offer: First-time buyer discounts Military and veteran discounts Package rates for multi-unit or investment properties Every inspection includes a comprehensive digital report delivered within 24 hours, thermal imaging at no extra charge, and follow-up support. We're here to provide exceptional value and peace of mind throughout your real estate journey. Looking for a custom quote? We're happy to provide upfront pricing—just send us a message!
- What is your typical process for working with a new customer?
Our process at Palmer Inspections is designed to make your home inspection simple, stress-free, and highly informative. Whether you're a first-time homebuyer or a seasoned investor in Longview or Tyler, we guide you every step of the way: Initial Contact & Scheduling Once you reach out, we’ll quickly respond with available time slots and a clear quote based on the property type and size. Pre-Inspection Communication We confirm details, share what to expect, and answer any questions. You’ll get a reminder before the appointment to ensure you're fully prepared. On-Site Inspection Kyle Palmer, a TREC Licensed Professional Inspector (#26108), conducts a thorough top-to-bottom inspection using infrared thermal imaging and industry-standard equipment. Same-Day or Next-Day Report Delivery You’ll receive a detailed, easy-to-read digital report within 24 hours, complete with photos, summaries, and key recommendations. Follow-Up Support We offer next-day Q&A sessions and are available for any clarifications—even after you’ve moved in. Your peace of mind is our priority
- What education and/or training do you have that relates to your work?
I'm Kyle Palmer, a TREC Licensed Professional Inspector (#26108) based in Longview, proudly serving all of East Texas. I’m fully certified through InterNACHI, the industry’s most trusted inspection association, and I hold a CCPIA (Certified Commercial Property Inspectors Association) certification—qualifying me to perform commercial inspections to national CCPIA standards. My training and qualifications include: TREC-approved formal education in Texas home inspection standards Certification in infrared thermal imaging Ongoing continuing education to stay current with industry best practices Commercial property inspection expertise through CCPIA certification Whether you need a residential home inspection or a commercial property assessment, I provide thorough, timely, and professional service you can count on.