FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive and budget friendly. You will always get better service then what you pay for.
- What is your typical process for working with a new customer?
Phone call to understand need(s) or issue. Then a remote session or onsite visit depending on accessibility. Lastly, the job isn't done until you are completely satisfied.
- What education and/or training do you have that relates to your work?
ITIL Certification. CompTIA A+, Security+ and Network+.