FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We work with competitive prices, we always have campaigns where each client can adjust to their moment and need.
- What is your typical process for working with a new customer?
At E&R Cleaning Service, we follow a simple and professional process to ensure new customers receive top-quality service tailored to their needs: Initial Contact & Consultation: When a new customer reaches out, we start with a brief phone call or email to understand their cleaning needs, preferences, and any specific concerns. For residential or large commercial jobs, we may schedule a free on-site estimate to assess the space and provide an accurate quote. This also allows us to recommend the best cleaning plan. Customized Cleaning Plan: Based on the consultation and/or walk-through, we create a personalized cleaning plan that fits the customer’s schedule and budget. Whether it’s a one-time deep clean or recurring service, we tailor everything to their needs. Scheduling: We work with the customer to schedule a convenient time for their cleaning. Our team is punctual, professional, and respectful of your space. Service Delivery: Our trained cleaning professionals arrive with all necessary supplies and follow a checklist to ensure consistent, high-quality results. We’re thorough, detail-oriented, and respectful of your home or business. Feedback & Follow-Up: After the first service, we check in with the customer to ensure satisfaction. We welcome feedback and make adjustments as needed to maintain a high standard of service over time. We pride ourselves on reliability, transparency, and building long-term relationships with our clients."
- What education and/or training do you have that relates to your work?
Our team at E&R Cleaning Service has years of hands-on experience in both residential and commercial cleaning. We've completed professional training in industry-standard cleaning techniques, safety practices, and the proper use of eco-friendly and commercial-grade cleaning products. Many of our team members also undergo ongoing training to stay up to date with the latest cleaning methods and equipment. We take pride in knowing how to clean efficiently, thoroughly, and safely—no shortcuts, just consistent quality every time."