FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
To ensure accessibility and affordability for our valued clients, our pricing structure is distinguished based on grade level.
- What is your typical process for working with a new customer?
1. Initial Consultation Meeting: We offer a complimentary discussion meeting to review your tutoring requirements. During this session, we will gather information about your syllabus and test papers to better understand your academic goals and challenges. 2. Free Demo Session: Following the initial consultation, we provide a free demo session lasting between 30 to 45 minutes (not exceeding 1 hour). This allows you to experience our tutoring approach firsthand and determine if it aligns with your learning style and objectives. 3. Tutoring Plan Discussion: If you find our demo session satisfactory, we will proceed to discuss a personalized tutoring schedule and the number of hours required to meet your goals. At this stage, you will have the opportunity to pre-pay for the agreed-upon tutoring plan. 4. Commencement of Tutoring Services: Upon receipt of payment, we will promptly initiate the agreed-upon tutoring services. Our dedicated team of educators will work diligently to provide you with comprehensive support and guidance tailored to your needs.
- What education and/or training do you have that relates to your work?
Our tutoring team comprises highly qualified professionals with diverse academic backgrounds. As the founder, I hold a Bachelor's Degree in Mathematics and a Master's Degree in Computer Science, providing a strong foundation in both theoretical and applied aspects of these fields. Complementing my expertise, our tutors are rigorously selected based on their educational achievements, with each member holding at least a Bachelor's or Master's Degree in their respective subject areas. Moreover, several of our tutors possess Doctoral Degrees, further enhancing the depth and breadth of knowledge available to our students. Our commitment to academic excellence ensures that students receive the highest quality instruction and support tailored to their individual needs, fostering a conducive learning environment and facilitating their academic success.