MoveSprout Movers
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Introduction
Best movers in the area. You’ll not be disappointed with us. We will help you relocate peacefully and safely
Overview
Hired 7 times
Background checked
5 employees
2 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Google Pay, Samsung Pay, Square cash app, Venmo, and Zelle.
Services offered
Type of furniture
Sofa
Armchair / recliner
Loveseat
Dining table
Reviews
Customers rated this pro highly for value, punctuality, and professionalism.
4.0
2 reviews
5
50%
4
0%
3
50%
2
0%
1
0%
Bettina D.
3 weeks ago
·
Hired on Thumbtack
Hired on Thumbtack
The movers were great but the owner and the move could have been better. I was charged $80 an hour for 2 men + $80 for the truck. They were very responsive with getting me scheduled initially, even booked my move early which was great. In their defense, I had to reschedule because of a key issue with my new home. That was $100 inconvenience fee, but then when we rescheduled for the next day between 12:30 and 2 PM, they were nearly 4 hours late outside the window I was given. I was told somewhere around 4 PM they were on their way and it would be roughly 40 minutes. Around 5 PM I get a call they’re on their way and they’re 39 minutes away. They get to my storage unit at 6 and start loading. No problem, there, they took care of everything and were professional. It took 3 hours and of course it was time to pay. I felt like I should have been discounted rather than charged more. While I had to reschedule my original date, I still hired them to do the job and I felt like I was just squeezed in because the owner tries to get as many moves scheduled as possible. The only reasons why I stuck it out is because my husband is away on business and I was moving out of a hotel into a new home with my 3 kids and dog
Details: 4 bedroom home • Movers + truck(s) • Less than 5 miles • Load flat; no stairs or elevator • Unload flat; no stairs or elevator
MoveSprout Movers's reply
Dear Bettina,
Thank you for taking the time to provide such detailed feedback on your recent move with us. We are very glad to hear that you found our moving crew to be great and professional. We will be sure to pass your compliments on to them.
However, I want to offer my most sincere apology for the unacceptable aspects of your experience. Arriving nearly four hours beyond the given window is not the standard of service we aim to provide, and the poor communication regarding the delay only added to the frustration. I completely understand why you felt you should have been discounted, and frankly, you should have been.
Reading about the stressful situation you were in—managing the move from a hotel with your three children and dog while your husband was away—makes it clear that we let you down when you needed reliability the most. For that, I am truly sorry.
On that day, the preceding job ran significantly longer than anticipated plus the weather was raining throughout the day, which led to the cascade of delays that impacted your move. While this is an explanation, it is not an excuse. Your feeling of being "squeezed in" is valid and highlights a flaw in our scheduling process that I am now personally reviewing to ensure this does not happen to another customer.
To make amends for the significant inconvenience and the failure in our service,
If you’d be open to it, we’d love the opportunity to connect directly and make this right. Please feel free to reach out to us at (281) 509-1168.
We value your business and are committed to improving. Thank you again for bringing this to our attention.
Wishing you and your family all the best in your new home.
Sincerely,
Catherine
Owner, MoveSprout Movers
Local Moving (under 50 miles)
Samson D.
Jun 8, 2025
Awesome team. Will use them again
Credentials
Background Check
Catherine Munishi