FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the property, type of cleaning, condition of the space, and services requested. We provide a clear quote before the cleaning is scheduled so customers know what to expect. We offer competitive pricing and may provide discounts for recurring cleanings, multiple services, or ongoing commercial cleaning. Additional charges may apply for special requests or heavily soiled areas, and we always discuss any additional work with the customer before proceeding.
- What is your typical process for working with a new customer?
We make the process simple and convenient: Tell us about your cleaning needs – Share the property type, size, location, and preferred service. Get a clear quote – We review the details and provide an upfront estimate based on the scope of work. Schedule your cleaning – We agree on a date and time that works for you. Professional cleaning – Our cleaner arrives on time and completes the agreed-upon services. Follow-up – We confirm that you are satisfied and discuss any recurring cleaning needs or future services. Our goal is to provide reliable service, clear communication, and no surprises.
- What education and/or training do you have that relates to your work?
Our cleaning team is trained in professional residential and commercial cleaning practices, including standard cleaning, deep cleaning, move-in/move-out cleaning, sanitization, and proper use of cleaning products and equipment. We focus on attention to detail, safe cleaning practices, protecting customer property, and following the specific cleaning requirements of each home or business. Our team members are also briefed on customer service, professionalism, and job-site expectations before completing assignments.