FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are not the highest OR the lowest. We believe that if you are the highest then you are super proud of yourself or TOP HEAVY and if you are the lowest, then you may not be around when customers need you to help them after the sell!
- What is your typical process for working with a new customer?
We discuss what it will take to correct your home. Next, we sign documents to get you on the schedule. Then, we come out customer pays 1/2 up front and the other 1/2 upon completion. Finally, your life continues on but with a lifted and stabilized foundation and you tell ALL of your friends and family how Paul of James Bond took great care of you.
- What education and/or training do you have that relates to your work?
James learned on the job training almost 30 years ago and once he realized he could help more people on his own, he started this company! I, Paul Pederson, have been with James for over 4 years and have been in customer relationship building for over 20 years