FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Paws Up Daycare & Boarding in Plano, our pricing is straightforward—no hidden fees. We offer competitive rates for dog daycare, overnight boarding, and add-on pet care services. New customers enjoy the first day of daycare free, plus multi-dog boarding discounts and flexible scheduling so you only pay for what you need.
- What is your typical process for working with a new customer?
When you book with our Plano dog daycare and boarding facility, we start with a quick phone, online consultation or facility tour to learn about your dog’s personality, needs, and routines. New clients can choose between a free first day of daycare, a short trial boarding stay, or an in-person facility tour to see our space and meet our team. You’ll get text updates and photos so you can see how your pup is enjoying their stay.
- What education and/or training do you have that relates to your work?
Our team is trained in canine behavior, dog body language, safe playgroup management, and pet first aid. With years of hands-on dog training and structured daycare management, we ensure every dog in our Plano pet care facility is safe, happy, and engaged.