Harry quickly responded to my request for quote for data recovery from a failing external disk drive that was several years old. He was able to meet me and run some diagnostics. When the issue that the external disk drive would not connect to my laptop was reproduced on his, he was able to pull the drive from the enclosure and use cables to try to recover data. When that failed, he went and purchased another diagnostic piece of hardware at his cost. He was able to recover all of my data, provide me with key files via online transfer, and will return all files on another disk drive. Harry stuck with his original fixed price even though this took significant time. All of this was happening on the Christmas holiday weekend. Furthermore, he is a knowledgeable professional who is willing to explain everything in layman's terms. I'll be using Harry Stein for any future PC issues.