Maidtopia Cleaning Services, LLC

Austin, TX

Get up to five quotes from pros like Maidtopia Cleaning Services, LLC within hours. Get Quotes

About this pro

Maidtopia Cleaning Service offers exceptional services at great prices to the Austin metro area. We service Austin, Pflugerville, Round Rock, Georgetown, Cedar Park, Leander, Hutto, Lakeway, Buda, Kyle and San Marcos. Our greatest desire is to provide great service and great prices with the understanding that everyone deserves a clean home.

We can schedule your home on a weekly, biweekly, every 3 weeks, and one-time occasions.

Location

Austin, TX 78701

Number of employees

20

Times hired on Thumbtack

7

Reviews

6 Reviews
  • Max C. Aug 15, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Allison T. Aug 12, 2016
    House Cleaning (One Time)
    Verified Review
  • John S. Apr 24, 2015
    House Cleaning
    Verified Review
    Amelia did a great job cleaning our home.We are very satisfied with the work and the price. Rescheduled for EOW.
  • Leslie H. Mar 30, 2015
    Maidtopia DOES NOT SECURE their clients' house keys. The cleaning ladies are nice enough and do a great job, but the management's practices regarding security border on just plain scary. I decided to discontinue service after a year, and asked that my key be mailed to me. Three weeks later, after seeing no key, I contacted them and was told they "just found it!" and it would be mailed. A few days later, A KEY arrived, but it was not mine--it belonged to another client! I contacted them again--now almost four weeks after discontinuing service--and was told it was "safe and secure all along" (already heard that). They sent the nice (non-English-speaking) lady who had regularly cleaned my home--on her own time and in her own car--with a random assortment of keys to try in my lock, until one worked. She also retrieved said mystery key belonging to some other unlucky schmuck. I'm surmising that perhaps they allow their maids to run around for a week or more with client house keys in tow, which makes them easily accessible to friends or relatives as well. I will add that I asked Maidtopia to reimburse me for the cost of rekeying my locks, since my keys were in play somewhere for almost a month. They agreed to do it on the date the locks were rekeyed, and now three weeks later, I have no refund for rekeying, and they are giving me the runaround again, saying that they need an invoice. When I threatened to contact the BBB if I didn't receive reimbursement by the end of the day, they didn't respond again at all. I hate to leave this review, but think of what can happen when strangers have the capability to enter your home at any time. Maidtopia doesn't even attempt to follow the security practices set out by larger cleaning companies, and I guess that saves them some time. Sadly, it seems they do not care about the safety of their clients, their homes, and their families.
    Eli C. Apr 10, 2015

    We asked the customer to please provide a copy of the invoice and we would be happy to mail her reimbursement. We asked for a copy to verify locksmith completed the re-key of the home. We will not provide a reimbursement without a copy of an invoice from a legitimate re-key company. When customer was notified, this was the only requirement for the reimbursement. Customer became upset and refused to provide the copy claiming we were creating a burden on her part. Offer stands to customer, send us a copy of the invoice of re-keying process and we will happily reimburse said amount. This offer is an exception as customer's home was previous broken into before we started to service her home. We are not accepting any type of fault as the key she provided to us for use for over a year was returned to her.

  • Michelle U. Nov 20, 2011
    House Cleaning (One Time)
    Verified Review
    I was very pleased and will use Maidtopia again.
  • Chris B. Aug 4, 2011
    House Cleaning (One Time)
    Verified Review
    They did an excellent job. It was an old Victorian with 100 years of dirt and they made it shine!