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My Advice is: Please use the technology of a cell phone and GPS, and to show up for appointment made. Very disappointed in the way they scheduled a meeting at our office to discuss them being our weekly commercial cleaning company, and never showed. 30 mins after the set appointment (Sergio Made) I called the office number. Sergio answered, and proceeds to tell me... "Oh, I just came from your area, and the traffic and construction are terrible, I can not do that drive, it is too far." Mind you, he had my address a day in advance, and could of looked up how long the drive was. He made the trip and was in the area, but instead of stopping by and parting ways professionally, he evidently drove off mad at the traffic. I had to call him to see what was going on. Very unprofessional. Will tell anyone looking for cleaning service to stay away. In my opinion if you don't have the courtesy to show up for an appointment (especially if in the area) you don't have the integrity or values I want from a company cleaning my space.Apr 19, 2018Review from GoogleYou've Got Maids's reply
Shana, thank you for the review! Have a great day!
My family and I are truly so thankful to have found the service in this company. They completely changed our apartment in a way that we have been trying to accomplish in the two years that we have lived there. Do do my family and my busy life schedule, routine house cleaning definitely got pushed to the end of the day, and would rarely be tackled due to tiredness and stress levels. They turned our whole apartment around and now I can confidently say I'm so happy to be able to come home at the end of my long stressful day. These people are amazing!Feb 25, 2020VerifiedYou've Got Maids's reply
Wow, what awesome feedback! I’m so glad you’re happy with the results, and please rest assured that we will continue providing you with the same high quality of work! I’ll pass your kind words in to your team.
They did a great job cleaning my house! So nice to come home to a clean place!!Oct 11, 2019VerifiedYou've Got Maids's reply
Thanks so much, we are so glad you were pleased!
Great service and very kind people. My house was immaculate after the cleaning. Very quick service also.Oct 15, 2019VerifiedYou've Got Maids's reply
Thanks Maegan, it is a pleasure cleaning for you!
Capprice & her 2 Hardworking Team Members (Lydia&Maria) were so AWESOME to help deep clean & declutter my 2nd story Apt--which was literally a "Super-sized TX Dust bowl & Hoarders Den!" After my health declined & I became disabled, I lost ALL hope in ever having a clean Apt again, but this Company restored my faith! They came ready to do battle & they relentlessly toiled to clean up YEARS of trash, gunk, mess, dust & havoc! They worked non-stop to remove all the clutter/dirt/filth in my Apt, and they did this without judgment or blame! They simply came & got right to it, and tackled the job that many cleaning teams would have shyed away from because it was so bad! It would be a gross understatement to express just how GRATEFUL & PLEASED I am that I found this Company and their Team of 3 WONDER-WOMEN to conquer my "Temple of Doom" and turn it back into a "Haven of Hope!" Thank You So Much Capprice, Lydia & Maria for bringing the 🌞 sunshine back into my life; you Ladies are a Formidable Force!Mar 6, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We are very competitve in our pricing and charge a fair price for the amount of in-depth cleaning we provide.
- What is your typical process for working with a new customer?We like to meet the client and perform a walk-through of the home before giving an estimate. A "one size fits all" approach isnt realistic or in the best interest of the client or service provider.
- What education and/or training do you have that relates to your work?All our housekeepers go through Maid University where they receive extensive training and certification in our 52 point cleaning process. They then go through 8 weeks on-the-job training.