FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No, my bids are usually correct, but generally when I read a request for work, the description of problem is vague. This is where it is difficult to give a price.That doesn't mean I'll charge more. It could turn out to be a benign issue. A good example would be when the customer has a slow computer and mistakenly assumes its a virus. When in reality its just to many programs running in the background.
- What is your typical process for working with a new customer?
Most importantly is to talk beforehand on phone to get more details about the issue. This helps me to have a strong idea of what the problem is. To go to a resident or have someone travel to me without an idea of how to tackle the issue will just take up unnecessary time of both ends.
- What education and/or training do you have that relates to your work?
19 years work experience AAS Network Administration Microsoft Certified Professional A+ certified (hardware/software) Network+ certified (IT networks LAN/WAN)