FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent — no hidden fees. We charge based on crew size, truck use, and hours worked, and we’ll always provide a clear estimate up front. We also offer senior discounts and work hard to stay competitive while delivering top-quality service.
- What is your typical process for working with a new customer?
We’ve worked with people from all walks of life — from families and first-time movers to professionals and organizations. Our experience includes: • Elderly customers and their families — making difficult transitions easier. • Government officials and offices — carefully securing and transporting important documents. • Hospitals and medical facilities — handling equipment with precision. • Law firms — including well-known attorneys such as Bill Adler. • Everyday families and students — helping them move into their first homes or apartments. No matter who we’re serving, our goal is the same: to move with care, respect, and purpose.
- What education and/or training do you have that relates to your work?
We hold all of our moving specialists to a very high standard. Many of our team members are college athletes — recruited from schools like UTSA — who bring teamwork, strength, and determination to the job. Beyond physical ability, we provide training in packing, equipment handling, and customer service to ensure every move is efficient, safe, and professional.