Len Hess Piano Service

San Antonio, TX

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About this pro

How does your service stand out?

It's A Family Tradition since1963 over 100 years combined experience award winning,qualified service Thumbtack Best of 2015 & 2016

What do you enjoy about the work you do?

It is hard to describe the gratification it brings when I see the reactions from satisfied clients after I have repaired or restored their piano to its former glory ,some say better than new. Or take an instrument that has been neglected in the past and restore it to its original appearance ,sound and performance.,dedicated in an effort to maintain the manufacturers original specifications or improve upon them if possible.

Location

San Antonio, TX 78201

Years in business

38

Number of employees

3

Times hired on Thumbtack

65

Reviews

35 Reviews
  • Dianne M. Jan 29, 2017
    Piano Tuning
    Verified Review
    Comprehensive Piano Service
    We recently moved from Virginia to San Antonio. The day after the movers delivered our household goods, Len Hess came to tune our beloved piano. In just a couple of hours, Len had thoroughly tuned every function of our 50-year old upright Steinway piano. How thrilling - our piano sounded brand new once again - every key!! Len also provided us a comprehensive preventive maintenance list of items we need to consider in the near future especially since our piano is 50 years old and beginning to show some normal aging. Thanks so much, Len for such a customer focused warm welcome to San Antonio for our beloved piano. We will look forward to getting those items on our maintenance list completed by you after we get some of our other moving expenses behind us.
  • Paul P. Dec 16, 2016
    Piano Tuning
    Verified Review
    a full-service technician
    He is not merely a piano tuner--he is a piano technician. He didn't merely tell me some problems with my piano, he SHOWED me what he suggested I needed done. I had them done and my piano has not sounded so good since I bought it!
  • Cindy F. Sep 28, 2016
    Piano Tuning
    Verified Review
    Piano Repair/Tuning
    I made an appt with Len after he responded to my request on Thumbtack. He returned my calls right away and came to my home at our appointed time. He was very knowledgeable about my baby grand piano and took great care to make sure his work was done professionally and promptly, I would highly recommend Len for your piano repair needs.
  • Jorge A. Sep 4, 2016
    Piano Tuning
    Verified Review
    Great
    Found what's wrong with my chickering totally worth it.
  • Susie P. Aug 26, 2016
    Piano Tuning
    Verified Review
  • George F. Aug 4, 2016
    Piano Tuning
    Verified Review
  • Betty W. Jul 22, 2016
    Piano Tuning
    Verified Review
    Thank you for your care and professionalism in repairing and tuning my piano. You are wonderful to work with and I appreciate all the time you took to make the job complete.
  • Sherry M. Jun 30, 2016
    Piano Tuning
    Verified Review
    Very knowledgeable and did great work on a very old piano having to actually have parts rebuilt and now sounds like a piano should. I would recommend him to any one needing piano services. Found his prices reasonable for amount of work.
  • Sandy M. Jun 24, 2016
    Piano Tuning
    Verified Review
    He came and took the keyboard to be repadded and brought it back within a week and tuned it beautifully!
  • James G. May 18, 2016
    Piano Tuning
    Verified Review
  • Lisa R. Mar 9, 2016
    Piano Tuning
    Verified Review
    He was great. My piano sounds beautiful!
  • Lynnette B. Feb 2, 2016
    Piano Tuning
    Verified Review
    Our piano is about 100 years old, and sounded good. Len was able to make it sound wonderful.
  • Maria M. Dec 9, 2015
    Piano Tuning
    Verified Review
  • Michael K. Nov 3, 2015
    Piano Tuning
    Verified Review
    Excellent job. Piano sound great!
  • Diane L. Oct 2, 2015
    Piano Tuning
    Verified Review
  • Jannise M. Sep 2, 2015
    Piano Tuning
    Verified Review
  • Michael D. Jul 15, 2015
    Piano Tuning
    Verified Review
    Len Hess did a fine job on our piano. He was prompt, he was courteous, and he did an expert job. He explained the work and provided outstanding tips. I wholeheartedly and without reservation recommend him to anyone.
  • Rob M. Jun 20, 2015
    Piano Tuning
    Verified Review
  • Cassandra R. Apr 12, 2015
    Piano Tuning
    Verified Review
    Fantastic job fixing up a flea market find!
  • Susanna S. Apr 9, 2015
    Piano Tuning
    Verified Review
    I was extremely pleased with Len's service! He took the time to really explain to me what my piano needed (we bought a used one) and give me my options. Our piano sounds amazing now! I would easily recommend him to others!
  • William B. Mar 20, 2015
    Piano Moving
    Verified Review
    Len and Gary are professionals when it comes to handling a piano. After they moved my piano, with great care, Len then tune it up for me. I highly recommend Len Hess Piano Svcs. I know I will be calling Len back to tune my piano inside of six months.
  • Kelli D. Dec 17, 2014
    Piano Tuning
    Verified Review
    Flexible and accommodating. Professional and friendly.
  • Anonymous M. Oct 10, 2014
    The first time he came out he broke a bolt on our piano and then charged us to fix it. The he set the keyboard cover on wrong then blamed the humidity. He completely screwed it up and we had to get someone else to fix what he messed up. Would never recommend him to anybody.
    Len H. Oct 12, 2014

    First of all how do I respond if I do not know who you or are what piano it was?.If you are afraid to divulge who you are then I must question your honesty.

  • Jacquelyn H. May 23, 2014
    Piano Tuning
    Verified Review
    Len Hess worked on my 90 to 100 year old piano. He did the job in part at his office and the finished in my home. Time wise the job was done within the contracted time. I would like to say that they brothers were very professional and I enjoyed their work ethics. I will continue to use their services so that my piano will be enjoyed by future generations. Thank you, Jackie
  • Elaine M. May 18, 2014
    Piano Tuning
    Verified Review
    Ne was very knowledgable and fixed my broken piano as well as tune it. He was very reliable and on time. I would definitely recommend him!
  • Rebecca P. Feb 19, 2014
    Piano Tuning
    Verified Review
  • Nadia K. Feb 7, 2014
    Piano Tuning
    Verified Review
    A+
  • Kathleen D. Jan 17, 2014
    Piano Tuning
    Verified Review
  • Rebekah K. Oct 29, 2013
    Piano Tuning
    Verified Review
  • Deborah K. Aug 13, 2013
    Piano Tuning
    Verified Review
    He was very thorough and upfront about what it would take to get my 60+ yr. old piano sounding good again. The additional work was done in a week and for exactly the estimate he gave at the start. I am very pleased with the result.
  • Jenny M. Dec 15, 2012
    Piano Tuning
    Verified Review
    Very knowledgeable and professional, and we enjoyed sharing the history of our vintage Baldwin piano with him. Fair pricing, lots of years of experience. Recommend highly!
  • Jan T. Jul 18, 2012
    Piano Tuning
    Verified Review
    My piano has received no maintenance for many years. Members of the Hess family have tuned it previously, so I thought of "Hess" as synonymous with piano tuning. When I decided this couldn't wait any longer and started looking on-line for a piano tuner, the name "Len Hess" came up right away. I didn't look any further. I contacted Len and asked him to do the job. I have no doubt it was a challenge, but he has my piano back in top notch form. I intend to have it maintained regularly in the future and wouldn't think of using anyone but Len. If you have the option of hiring the best in the business, why would you settle for anything less? If you need to have a piano tuned or need other maintenance on a piano, I would highly recommend that you look no further. Just contact Len and I have no doubt you will be glad that you did.
  • Kevin F. May 25, 2011
    I have used this service and have always been well treated and repairs have met or exceeded expectations.
  • Alicia R. Feb 28, 2011
    Len Hess' services are the best. I began using his services more than 7 years ago. When my home and piano suffered smoke damage, he was there in literally an instant to move the piano from the home and then completely restored it to like new. My insurance company was just as pleased. Len was an angel during that time. He took such care of my piano and he continues to service it to this day. I give him an A+ and highly recommend him for all piano needs.
  • Gary H. Feb 27, 2011
    Gary Hayden, I have seen this man's work truly a modern day artisan with an eye for beauty and the resolve of a perfectionist to the smallest detail. I have also had the opportunity to talk to a few of his clients with the finial consciences being Len Hess has the complete technical knowledge together with the hands of a surgeon. producing the sights and sounds of exquisite quality for the most discriminating taste it's no wonder the Hess and Son's stands as a hallmark in the industry

Q&A

How did you get started doing this type of work?
Raised in a family of all musicians and piano tuners I began learning very early about the business. After high-school I realized it was a profession that would keep me close to music while learning a skilled trade for income.Then I discovered I was good at it,and my interest in piano service grew.I enjoy what I do.If you can enjoy yourself at work,well, I think its a good thing.Makes for good results as well.I have Brothers, uncles,cousins, nieces and nephews scattered across the lower 48 who are piano repair service tradesmen\women.Shall I say, it runs in the family.?
What types of customers have you worked with?
The most common job comes from a neglected or un- serviced piano. These are pianos which range from 10 to 50 years old which have not received any service since purchased.Factories recommend 4 tunings minimum in the 1st year to compensate for the stretching of the new strings.Some regulation is usually needed within the first 5 years depending on the amount of use, as the felt, leather,springs and other materials begin to seat and compact, allowing the factory diminsions to change which affects the touch tremendously.Most pianos interior parts are made of wood which is affected by changes in humidity and results in loose parts on the action from enduring 5-10 to 15 years and on of seasonal changes and fluctuations in humidity .The hammers become grooved and cut by the strings and require re-conditioning after a certain amount of use.If done at the proper intervals this can double or triple the life of the hammer. A thorough cleaning of the case and action is usually needed at this time.And finally the piano must be pulled back to slightly above concert pitch "A"440 and then a second fine tuning to "A" 440
What advice would you give a customer looking to hire a provider in your area of work?
Professional and Qualified service is critical to the longevity and maintenance of your piano.Although I am not currently a registered piano technician in the guild(was at one time)in most cases since there are no Licensing laws governing the piano service business i.e electricians,plumbers etc. Your best bet for getting qualified service is to call me:-) or by locating a registered piano tuner near you.At least you have some assurance they know how to work on pianos and and are not do it yourself'ers claiming to be a piano service Co..
What questions should customers think through before talking to professionals about their project?
Remember its HESS if you want the best....Len Hess Piano Service,"Grands A specialty".Integrity,since 1979.Restorations,overhauls,standard-tuning and pitch raising,new keys,refinishing,restringing,rebuilding professional service in entire state of TX.