Len Hess Piano Service

4.9
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(35)
4.9
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35 reviews
5
94%
4
3%
3
0%
2
0%
1
3%
  • Dianne M.

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    We recently moved from Virginia to San Antonio. The day after the movers delivered our household goods, Len Hess came to tune our beloved piano. In just a couple of hours, Len had thoroughly tuned every function of our 50-year old upright Steinway piano. How thrilling - our piano sounded brand new once again - every key!! Len also provided us a comprehensive preventive maintenance list of items we need to consider in the near future especially since our piano is 50 years old and beginning to show some normal aging. Thanks so much, Len for such a customer focused warm welcome to San Antonio for our beloved piano. We will look forward to getting those items on our maintenance list completed by you after we get some of our other moving expenses behind us.

    Jan 29, 2017Verified
  • Paul P.

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    He is not merely a piano tuner--he is a piano technician. He didn't merely tell me some problems with my piano, he SHOWED me what he suggested I needed done. I had them done and my piano has not sounded so good since I bought it!

    Dec 17, 2016Verified

About this pro

It's A Family Tradition since1963 over 100 years combined experience award winning,qualified service Thumbtack Best of 2015,2016 and 2017 It is hard to describe the gratification it brings when I see the reactions from satisfied clients after I have repaired or restored their piano to its former glory ,some say better than new. Or take an instrument that has been neglected in the past and restore it to its original appearance ,sound and performance.,dedicated in an effort to maintain the manufacturers original specifications or improve upon them if possible.

Years in business

39

Times hired on Thumbtack

66

Number of employees

2
Show more

Photos and Videos

26 photos and 5 videos

    Q & A

    • How did you get started doing this type of work?
      Raised in a family of all musicians and piano tuners I began learning very early about the business. After high-school I realized it was a profession that would keep me close to music while learning a skilled trade for income.Then I discovered I was good at it,and my interest in piano service grew.I enjoy what I do.If you can enjoy yourself at work,well, I think its a good thing.Makes for good results as well.I have Brothers, uncles,cousins, nieces and nephews scattered across the lower 48 who are piano repair service tradesmen\women.Shall I say, it runs in the family.?
    • What types of customers have you worked with?
      The most common job comes from a neglected or un- serviced piano. These are pianos which range from 10 to 50 years old which have not received any service since purchased.Factories recommend 4 tunings minimum in the 1st year to compensate for the stretching of the new strings.Some regulation is usually needed within the first 5 years depending on the amount of use, as the felt, leather,springs and other materials begin to seat and compact, allowing the factory diminsions to change which affects the touch tremendously.Most pianos interior parts are made of wood which is affected by changes in humidity and results in loose parts on the action from enduring 5-10 to 15 years and on of seasonal changes and fluctuations in humidity .The hammers become grooved and cut by the strings and require re-conditioning after a certain amount of use.If done at the proper intervals this can double or triple the life of the hammer. A thorough cleaning of the case and action is usually needed at this time.And finally the piano must be pulled back to slightly above concert pitch "A"440 and then a second fine tuning to "A" 440
    • What advice would you give a customer looking to hire a provider in your area of work?
      Professional and Qualified service is critical to the longevity and maintenance of your piano.Although I am not currently a registered piano technician in the guild(was at one time)in most cases since there are no Licensing laws governing the piano service business i.e electricians,plumbers etc. Your best bet for getting qualified service is to call me:-) or by locating a registered piano tuner near you.At least you have some assurance they know how to work on pianos and and are not do it yourself'ers claiming to be a piano service Co..

    Business hours

    Central Time Zone
    SundayClosed
    Monday9:00 a.m. to 5:00 p.m.
    Tuesday9:00 a.m. to 5:00 p.m.
    Wednesday9:00 a.m. to 5:00 p.m.
    Thursday9:00 a.m. to 5:00 p.m.
    Friday9:00 a.m. to 5:00 p.m.
    SaturdayClosed
    Coverage Area for Len Hess Piano Service is about 150+ miles of San Antonio, TX.