- What should the customer know about your pricing (e.g., discounts, fees)?
Although each client gets a personalized quote for services, we've seen security companies charging clients up to $40/hour to have an officer on their property. We're not trying to nickel and dime anyone, and we understand the value of a hard-earned dollar, so we try to make our services much more affordable. Prices for our services are provided on a case-by-case basis and we are more than happy to go over some options with you.
- What is your typical process for working with a new customer?
In Texas, we are required to have a written and signed contract in order to provide security services, so first we would need to gather information on you and the company or organization you represent, the type of coverage you are requesting, where the services would be provided, how long the services would be needed or desired, etc. We would then discuss pricing and billing options, which vary considering all factors of the job. If the client agrees on the set price per hour, we would move forward with creating a contract that we would then email the client for them to electronically and securely fill and sign. We are then ready to provide the services requested! This can potentially be done in one day, depending on the level of communication the client establishes with us from the start.
- What education and/or training do you have that relates to your work?
All staff at Texas Marshal Protection Agency have several years of training and applied experience in the field.