FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 15% discount on interior and exterior painting for our military and veterans (THANK YOU for your service)! At 360 Painting, we believe in quality -- both for our painters and our paint. We will likely not be the least expensive quote you find, but our painters are top-notch and have been working in the profession for many years. We care about quality, and about making the experience positive for the customer. We also only use the best quality in paints. Our 2-year guarantee is based in part because we have confidence in the quality of our people and products to withstand the elements and daily abuses and to continue to look amazing! In paint, you truly do get what you pay for -- and with the 360 Painting, you are getting the promise and delivery of quality!
- What is your typical process for working with a new customer?
Once we receive your information, one of our team will contact you to schedule an in-home visit. We may ask a few questions during our initial call just so that we have a better understanding of exactly what it is you are looking to accomplish with your project and to better use your time on the day of our visit. On the day of our visit, we will let you know when we are in route, we will arrive on time, and we can even send you a photo in advance, if you prefer. Our initial meetings typically take about an hour. While we will not need you for the entire time, we would ask for about 20 minutes at the beginning so that you can tell us about your project goals and walk us through the property and about 20 minutes at the end so that we can discuss the proposal with you and make any needed adjustments to the proposed scope of work. If you like what you hear, and we can come to an agreement, we would want to get you booked with one of our painting crews in a timeline that works for your schedule. We would at that point discuss expectation around your work schedule, who would be home, consideration for any children or pets, covering any plants or special areas, moving furniture, arrival times, etc. We want to make sure everyone is on the same page as far as expectations - no surprises! From there the rest is just getting your project completed to your satisfaction as quickly as possible!
- What education and/or training do you have that relates to your work?
Our painters have been painting for years - many have grown up in the trades and have been doing it for most of their lives. Others can count 10+ years working as a painter right here in the east Texas area. Our crews are selected for quality and customer service. Crews that can't meet our strict standards don't continue to work for 360 Painting. We always want our customer to come first!