I recently had an issue arise with my home computer that I was not able to handle on my own. It blue screened and proceeded to go into a repair loop in which it was unable to repair itself. Feeling a bit lost and unsure of what to do I found Thumbtack and requested a quote to hopefully get my computer back up and running. Harry Stein with Stein Solutions was the first person I heard back from, despite the fact he is not locally located to me. His quote was quite reasonable and even offered that if he was unable to fix the issue I would not have to pay. To me, this proves that Stein Solutions cares about their customers and aren't just about the money. After spending several hours on the phone with me several days in a row, I could clearly see that Mr. Stein does truly care about his customers and not the money. He's dedicated to making sure they understand not just the issues causing the problems that may have arisen but also ways to prevent them should they be preventable. In my case, it turned out to be a hard drive failure and not something he was able to fix, only because of the distance between us and the means to get the computer to him for the repair was not there. Had that not been an issue he could have done the repair for me as well. Because getting the computer to him was not possible and he was not able to actually repair the computer for me, he put forth the effort in helping me to locate someone closer who could do the necessary repairs once we knew what was wrong. He was very professional and walked me through the steps to diagnose the issue and determine that it was indeed a hard drive failure. Mr. Stein also made every effort to ensure the repair costs were reasonable and to make sure I would not be overcharged for the work that needed to be done. I think he did a wonderful job and I am more than greatful for every effort he put into making sure my computer would be up and running again at an affordable rate. Not only does Mr. Stein put forth the effort in making sure the repairs are affordable. He goes the extra mile in insuring his customers are both well taken care of and well educated, and his services don't just stop with the repair. He also ensures you walk away with the knowledge to be able to prevent future issues that can be prevented. I would definitely recommend him to anyone; because he does do repairs remotely as well but if that is not a possibility as was in my case, he will still make sure you get connected with someone who can help. I also am very greatful for his timely response. His quote came in within a few hours of my request rather than days later; and even getting the referral needed for the local repair was done fairly quickly. A huge thank you to Mr. Stein for the caring nature in which he takes care of his customers, for his professionalism, for the effort he puts forth, and for all of his hard work and expertise! If I was able to give more than a 5 star rating, I would most certainly do so!
My project consisted of 2 different individuals from 2 different companies mainly because of distance and the inability to get the computer to the first one. I am greatful for both of them. Shawn with Atlas E-Works was the one who actually did the physical repair work on my computer. Like the previous technician who helped with diagnosing the issue (a hard drive failure), I can tell that Shawn also ensures it shows that he isn't just about the money but also cares about his customers. He was quick in his response as well, in my opinion, and while there was no immediate rush to get the job done as I had my phone and tablet, the repair was done in the most timely of manners. I'm certain it would have been quicker had additional parts not have been needed. Additionally when I posted about my issues, I'd mentioned I needed someone close that I could either get the computer to or have them come to me, the latter preferred due to my lack of transportation. Shawn definately went above and beyond with that one, both coming to pick the computer up and delivering it back to me once it was fixed. Additionally, the cost for all he did for me, I believe was quite affordable and I was quite happy with. Any other place, I'm sure would have charged far more than I was charged for everything that was done. This consisted of the hard drive being replaced which was provided for him (I have to say thank you to both Shawn and Harry for working together on this one to ensure I got the right part that was needed), windows being reinstalled, my photos and files being recovered (if at all possible), and of course coming to pick the computer up and bring it back to me once it was done. Again, I feel that Shawn went above and beyond on this one as well because not only was he able to recover the data from my old hard drive but he also ensured my windows updates were done rather than just putting windows 7 on the computer and letting me do all of the updates myself. I'd been led to believe prior that because my computer was an all in one it was not possible to actually replace parts such as the hard drive, graphics cards or memory. That definately is not the case! I would not have entrusted it to just anyone though and am very greatful to have been able to work with someone who knew what they were doing and had the knowledge to actually perform such a task without there being issues resulting from it, or further damage to the computer, for that matter. Atlas eWorks (Shawn in particular) definately knows what they're doing. I was quite impressed as well with the knowledge and professionalism in getting my job completed, and also with the fact that I was kept in the loop on the status of my repair. When a second part came up that was needed, Shawn was quick to let me know so we could get that taken care of and again he ensured I got the right part for the job (this time a cable that needed to be replaced as well that could have been part of the cause of my hard drive going out in the first place). All in all, I was very very happy with the work done on my computer and I'm quite happy to have it back, working again and at such an affordable cost from someone who definitely not only cares about his customers but also ensures he does the job above and beyond. Like the first technician who diagnosed what was wrong, with Atlas eWorks, I would give way more than 5 stars if I could! And, I definitely would make the recommendation should others need work done on their computers! Thank you so very much for everything, Shawn!
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