Champion Pool Service
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Sam T.Aug 27, 2018VerifiedJerry J.'s reply
We are sorry you did not have a good experience. We tried our best to keep your pool as clean as possible within the parameters of the lower level of service you opted for (despite having overhanging vegetation). We also ran into multiple equipment issues and had trouble getting timely approvals for repairs, hindering our ability to keep the pool clean. Had you been able to utilize our weekly full service plan, and had we been allowed to make repairs more quickly, I am sure your experience would have been more positive. Thank you.
I am not one that would normally voice my displeasure online, but I will not be doing the right thing if I allowed this company to continue its practice. I hired this company to service my pool. Jerry the owner came out and gave me the quote, he miscalculated the balance, when I called him out on it, he apologized and said it was a simple math error. I said no big deal. Part of the contract was , I would receive a free filter change. I said great, because they haven't been cleaned in over a year. He informed me the reason the pressure was at 25pt was because my filters indeed needed cleaning. He also stated, that he needed to drain the pool, i question why? Because there were very little if any algae, but later agreed . The following week his crew came out and drained my pool, and I noticed the filters hadn't been cleaned. I asked the pool guy why haven't it been done, he claimed that he had cleaned them and he would re-check. After two weeks of not returning my phone call I decided to hire a true professional company. The President of this company, informed me that there were absolutely no reason to drain the pool and that the filters was never cleaned. I then contacted the owner Jerry of Champion Pools, and cancelled his services, he apologize, and is now sending me an invoice for draining my pool. This is not a professional company, it is a one man operation, take my advice and void this company at all cost. I have attached photos of my filters. Champion Pools is a one man operation, take my sincere advice and avoid them at all cost.Jun 12, 2018VerifiedJerry J.'s reply
Thank you for the review. I appreciate this opportunity to share our experience as well. We have 400 customers and strive to ensure every customer is satisfied. First of all, our evaluation showed the pool had a stabilizer level of 150+, which is about 2x the normal level. We gave the customer the option of draining 1/2 of the pool water or using an enzyme treatment to gradually reduce the level. We even offered to let the customer drain the pool themselves rather than us do it. He didn't know how so we discussed how he would do it, but ultimately he opted to let us drain it for him. We are including a link to the signed agreement where customer authorized the charge for draining the pool: http://www.championpool.com/images/lorenzo/signed_agreement.jpg We allowed the customer to use a free filter clean coupon to start up service since the filter hadn't been cleaned in a long time. We performed the filter clean during the first visit where the pool was drained. Here is a link to the pool before draining and before we started service on it: http://www.championpool.com/images/lorenzo/pool_before.jpg We cleaned the filter during this first visit when the pool was green because the filter would need to be clean in order to clear the pool up. Because the pool was green (see photo above) when we started service, you would expect that the filters would develop a coating of algae after running a week trying to clear up a green pool. We are including a link to the pool after the first week of service, and as you can see, the pool looks fantastic. Feel free to check the geocoding on the photos to verify they were taken in the correct sequence: http://www.championpool.com/images/lorenzo/pool_after.jpg At this point we believe the customer was taken advantage of by another company that preyed on their lack of knowledge regarding what a filter should look like 7 days after being cleaned when the pool was full of algae upon cleaning. These filter cartridges look exactly as we would expect them to. We even indicated to the customer that a 2nd filter clean might be needed. The customer is disputing the filter clean was done based on what was told to him by a competing company trying to get his business. He is refusing to pay the fee for draining the pool that he signed off on and has not disputed was done.
They did the job right and I don't have to chase them around constantly to get them to do they job. They also don't break my pool equipment constantly, which the last techs i hired failed at.Jan 26, 2018Verified
A little miscommunication with prices at first but doing a great job now.Jul 10, 2017
Great communication, and very professional job on the DE filter cleaning and first chemical test/adjustment today. Thank you Jerry! Look forward to a clean, sparkling pool without any fuss!Apr 6, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We have 5 pricing tiers for pool maintenance. You can review them on our website.
- What education and/or training do you have that relates to your work?We are members of the Association of Pool and Spa Professionals (APSP), as well as the Independent Pool and Spa Service Association (IPSSA).
- What types of customers have you worked with?We offer 4 package plans and can customize one to meet your needs if needed. You can choose how big of role you want to play in maintaining your pool or hand over the responsibility to us. Either way there is a plan for you.