FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our clients should know that we offer a 100% satisfaction guarantee on all work we do. We do offer senior and military discounts. Our estimates to complete work are no charge. If there is a problem or something broken, we do have an $89 diagnostic fee to cover our techs time to find the problem and provide you with options. It can be waived should you opt to go with the repairs.
- What is your typical process for working with a new customer?
We love our clients! We schedule our clients conveniently and in a manner respectful of their time. We can schedule with you via text, phone, or email. We use convenience scheduling so you aren't stuck at home waiting for us. We will give you a call with an agreed upon amount of time before the tech arrives. He will arrive in a marked truck and in a full company uniform. We are paperless, so the tech will show you options on an electronic device with pictures so you understand what is going on with your repair. He will wear floor protectors on his shoes to make sure we treat your home right.
- What education and/or training do you have that relates to your work?
With over 100 years of combined experience as it pertains to plumbing, electrical, and HVAC, our techs will provide you with experience and solutions to keep your home running right. We train weekly on different topics to make sure our teams are ready to meet your needs.