FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, condition, and frequency of service. We provide clear, upfront quotes with no hidden fees. Recurring clients (weekly or biweekly) receive preferred pricing, and we occasionally offer promotions for first-time cleans. Any specialty requests or add-ons are discussed in advance so expectations are clear.
- What is your typical process for working with a new customer?
O We start with a quick conversation to understand your home size, priorities, and any specific concerns. From there, we schedule your first clean and assign a trained team who follows our established standards. After the visit, we follow up to ensure everything met expectations and make notes for future visits to keep service consistent.
- What education and/or training do you have that relates to your work?
Our team is trained through our internal Pristine Home System, which outlines clear cleaning standards for kitchens, bathrooms, living spaces, and high-touch areas. We also emphasize product knowledge, safe surface care, and professional customer communication to ensure every home is treated with care and respect.