FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I love this question. My pricing is a very open process, and I'm happy to have a back and forth on pricing: -I bill all materials with a slight overhead just enough to pay for the time and expense to transport them if needed. I only break even on materials. -On labor I work from 2 directions. First, I know how much I need to make per hour in order to run my business. Not everything is billed hourly, but I at least have an idea of what I need to charge off of that. Then I balance that out with what the market charges, which is always more than that minimum I need to charge. Money is an amazing tool, and I appreciate it. I want you to be happy to pay me that money. If what I send in an estimate isn't lining up with your expectations, please feel comfortable talking to me about it. Good communication and expectations are what can make it a win/win situation for both of us.
- What is your typical process for working with a new customer?
Communication and expectations are everything to start a good professional relationship. I'll make sure I know what's important to a new client, and I have us both lay out expectations. Cost, quality and schedule are the three factors to any project. To nail all 3 out takes preparation. The biggest tool I've found to make it work is to fill my invoices with pretty detailed information, so you can know what's really included with the cost. Changes happen all the time on jobs. When those changes happen, there needs to be a clear channel of accountability to avoid unnecessary stress.
- What education and/or training do you have that relates to your work?
I started my life in construction on a framing crew up in Logan after I returned from an LDS mission. Then a position opened up with a custom builder and I got hired. I worked there for 3 years learning SO much about fine finish carpentry. My boss ran a crew of 3-4 people, so it was pretty small operation. We did the framing, then we came and did everything involving finish work. The work we did came from designers most of the time, so we got to do some pretty extensive finish work. We also built and installed cabinets for the builds we did. It was an amazing experience to do multiple new homes and full renovations from start to end. After that I went on my own doing mostly handyman work, which gave me more experience in almost every aspect of construction than I ever wanted! For the past couple of years I've been a project manager for renovation construction. So I have a smorgasbord of contacts that I can help you utilize should you need other tradespeople or specialists