FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At CrystalClean, we value transparency and quality in everything we do. To ensure you have the best experience, here’s how our pricing works: Custom Quotes: Every home is unique! Our rates are based on the size of your space, the type of cleaning (standard, deep, post-construction), and any specific needs. Special Discounts: We offer exclusive discounts for recurring cleaning plans — weekly, biweekly, or monthly. Seasonal promotions are also available for new clients. Additional Fees: Some services require extra time and attention, and may include an additional fee, such as: Interior window cleaning Laundry services Oven cleaning Other time-intensive or add-on tasks All extra charges are always discussed and approved in advance — no surprises! Payment Methods: We accept cash (with a 5% bonus discount), Zelle, Venmo, and bank transfers — whichever is most convenient for you. No Surprises: You'll always receive a detailed quote before we begin, so you know exactly what’s included. Ready for a personalized quote? Contact us today — no obligation!
- What is your typical process for working with a new customer?
At CrystalClean, we like to keep things simple, transparent, and welcoming — especially for new clients. Here’s how our process works: Initial Contact You reach out to us via message, phone, or social media. We’ll ask a few basic questions to understand your cleaning needs. Personalized Quote Based on the information you provide (home size, type of cleaning, frequency), we’ll send you a clear, no-obligation quote. Flexible Scheduling If you accept the quote, we’ll schedule your cleaning for a day and time that works best for you. First Cleaning Our trusted, family-based team will arrive on time and perform the cleaning with great care and attention to detail. If needed, we’ll adjust to better match your preferences. Feedback & Loyalty Options After the first cleaning, we’ll ask for your feedback. If you’re happy (and we believe you will be!), we offer special discounts for recurring services. Ongoing Trust & Care From that point on, we care for your home as if it were our own — with respect, professionalism, and the special touch that makes CrystalClean stand out.
- What education and/or training do you have that relates to your work?
At CrystalClean, we combine hands-on experience, responsibility, and great attention to detail to deliver high-quality cleaning services. Here's a bit about our background and preparation: We have years of practical experience in residential cleaning, serving families with a wide range of needs — from light tidying to deep cleaning and post-construction services. We engage in ongoing training on effective cleaning techniques, space organization, and the safe use of cleaning products. We work with safe and effective products, always prioritizing the care of your home, your health, and the environment. As a family-run business, we are committed to providing personalized, trustworthy, and discreet service, with a strong focus on client satisfaction. Our greatest certification is the positive feedback from our clients and the sparkle we leave in every home that trusts our work!