FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We usually provide flat-rate pricing based on the size, condition, and scope of the job. This means we focus on completing the cleaning properly rather than rushing to finish within a certain number of hours. Any additional services are discussed before the job so there are no surprises.
- What is your typical process for working with a new customer?
We first ask about the size and condition of the property, the type of cleaning needed, and any areas that need extra attention. Then we provide a clear flat-rate quote, schedule the service, and confirm the details before the cleaning.
- What education and/or training do you have that relates to your work?
Our team is trained not only in professional cleaning techniques, but also in how to work responsibly inside someone’s home. We train on the proper use of products and methods for different surfaces to avoid stains, scratches, discoloration, or damage. We also focus heavily on attention to detail, respect, communication, punctuality, and responsibility. We teach our team to look at every home as if it were their own and to think about how they would want the job done if they were the customer.