FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should have a clear understanding of my pricing structure, including any discounts, fees, or additional charges that may apply. Here are some key points about my pricing: Transparent Pricing: I believe in transparency and strive to provide clear and upfront pricing information to my customers. This includes detailing the costs associated with different security services and packages. Customized Solutions: While I offer standard packages for common security services, I also understand that each customer's needs are unique. As such, I'm flexible in creating customized solutions tailored to the specific requirements and budget of the customer. Factors Influencing Pricing: Pricing may vary depending on factors such as the scope and complexity of the project, the level of security expertise required, the duration of the engagement, and any additional services or resources needed. Discounts and Special Offers: I occasionally offer discounts or special promotions to new or returning customers, as well as for certain types of projects or engagements. Customers should inquire about any ongoing discounts or promotional offers that may be applicable to their project. Fees and Additional Charges: Customers should be aware of any fees or additional charges that may apply, such as travel expenses, equipment rental fees, or overtime charges for extended or after-hours services. These will be clearly communicated and agreed upon in advance. Value for Investment: While pricing is an important consideration, customers should also consider the value they receive for their investment in security services. I strive to provide high-quality, reliable, and effective security solutions that deliver tangible benefits and peace of mind to my customers.
- What is your typical process for working with a new customer?
When working with a new customer in executive personal protection, I follow a comprehensive process to ensure that their security needs are fully understood and addressed effectively. Here's an overview of my typical process: Initial Consultation: I start by scheduling an initial consultation with the customer to discuss their security requirements, concerns, and objectives. This meeting allows me to gain a thorough understanding of their unique situation and expectations. Assessment and Analysis: Following the consultation, I conduct a detailed assessment of the customer's security needs, taking into account factors such as their profile, lifestyle, activities, and potential threats. This may involve reviewing existing security measures, conducting on-site inspections, and performing risk assessments. Customized Security Plan: Based on the assessment findings, I develop a customized security plan tailored to the customer's specific needs and preferences. The plan outlines the recommended security measures, protocols, and strategies to mitigate risks and ensure their safety. Proposal and Agreement: I present the customer with a proposal detailing the proposed security services, scope of work, timelines, and pricing. Once the customer approves the proposal
- What education and/or training do you have that relates to your work?
Armed Security License DC CCW Concealed carry handgun 032 personal protection specialist 09E Advanced handgun Unarmed Security License 01E 05E Arrested authority course Baton Permit Handcuffing Certification OC Certification CPR Certification (Red Cross ) ASHI Part One - CPR/FA/AED All-Ages Online Course ( Allied Universal ) Commercial Driving License (CDL) VA Concealed Carry handgun permit TWIC Card Driving Training Course 2023 North America Code of Ethics and Business Conduct Guidelines Annual Refresher (Allied Universal)