Elite Real Estate Management LLC

For the life of me I can't figure who this tenant is, but before a tenant moves in we do a very detailed move in inspection. We give them a copy to review and make any corrections. At the end of the lease, the report comes back with us. IF there is damage to the residence that is not on the report we assume the tenant is responsible and will have to pay for repairs. In our lease it states that the carpets must be professionally cleaned prior to move out, just like they were professionally cleaned before the tenant took possession. A rug doctor or some fly by night who charges 90 bucks to shampoo the hole house. I do recommend a company called Tidewater Carpet who I have worked with for about 10 years. Gives my accounts a discounted price and gets stains out that I never thought would come out. Frankly I don't care who the tenant uses, just do a good job. Tenants have access to our web site where they can enter service requests. We have staff that takes the requests and dispatches a service company out. IF the tenant justs follows the correct procedure, which is explained to them in detail, any service issue would be handled immediately. If the walls look like someone was playing with mud pies or your dog has eaten the mouldings, we will not consider that normal wear and tear. IF you punch holes in the walls to hang your flat screen, be prepared to fix it before you move or get ready to pay. IF you think the owners are making out like fat rats you probably are forgetting that they have a mortgage on the property that is probably more that the rent received. If it costs $800 to repair the damage a tenant creates, does it seem fair to the owner. It should also be noted that the owner decides what the tenant will be charged for, not us. We represent the owner and don't benefit in any way from charges against a security deposit. AS a matter of fact fixing up a place after a tenant trashes it is just more work. By the way I don't rent dog houses.

Sorry, don't know who this is or what the issue is. We do represent the owner. They are our client. The tenant is the customer. I don't know what they mean by changes in between renters. We did have some communication issues back about this time. We now have more manpower to handle calls and needs of our owners and tenants. Just wish I knew who this was and what they are referring to . Property management is an interesting field. We have tenants that expect instant service over everything. We have owners who don't want to pay for anything and we are in the middle trying to keep peace with everyone and still get the rent on time and the owner paid. We handle 5 to 10 move outs and move in's every month. If the tenants get charged for any damage they are angry. If any repairs are required that is the owner responsibility, they are upset. Reviews that appear on a site like this are hard to take, especially after you just put in a 12 hour day. I just listed a house in Williamsburg. Met with the owners on Saturday, Spent most of Sunday doing the listing and advertising package, and rented the house today for asking price and the tenant takes possession as the owner vacates with no vacant time. The owner is ecstatic. Situations like this happen a lot but you never see things like that on these reviews. IF someone has a ax to grind offsite reviews, like this give them a perfect place to anonymously put the spurs to someone who doesn't even know who they are. Hope the next guy has the guts to say who he or she is and we'll role out some documentation. to validate there issue or set the facts straight. I'm not saying we don't make mistakes, but we work hard to correct the mistake and insure it doesn't happen again. This I can say; We treat everyone fairly and we do all within our power to handle everyone's problems and concerns in a professional and timely manner.