FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Structure: Ensure they understand how pricing is structured (e.g., flat rate, hourly rate, tiered pricing). Discounts: Highlight any ongoing or seasonal discounts, bulk discounts, or promotional offers that they may be eligible for. If applicable, explain how customers can qualify for discounts (e.g., first-time purchase, referrals, loyalty programs). Fees: Be upfront about any additional fees such as shipping, installation, handling, or service charges. Clarify if these fees are one-time or recurring, and under what circumstances they apply. Payment Terms: Make sure customers know about payment options (e.g., credit card, installment plans, subscription models). Outline any payment terms, such as due dates, late fees, or early payment incentives. Refunds and Returns: Share your refund and return policies to avoid any confusion in case of dissatisfaction or issues with the product/service. Hidden Costs: If there are any potential additional costs (e.g., for customizations, upgrades, or premium support), let them know upfront to avoid surprises. Time-Limited Offers: If any of your pricing or discounts are time-sensitive, make sure to communicate deadlines clearly.
- What is your typical process for working with a new customer?
Initial Contact & Discovery Understand the customer's needs, goals, and expectations. Ask clarifying questions to gather relevant context, timelines, and constraints. Requirement Gathering Define the scope of work. Identify key deliverables, milestones, and any technical or business requirements. Proposal or Plan Development Draft a tailored plan, proposal, or solution based on the gathered information. Present it clearly, often including pricing, timeline, and communication expectations. Agreement & Onboarding Finalize the agreement or contract. Set up accounts, tools, and communication channels if needed. Execution & Collaboration Start work, maintaining regular updates and check-ins. Collaborate closely, adjusting the plan as new insights or needs arise. Review & Feedback Review deliverables with the customer. Gather feedback and make revisions if necessary. Completion & Follow-Up Ensure the customer is satisfied. Offer ongoing support or next steps if relevant.
- What education and/or training do you have that relates to your work?
. Hands-On Experience Most furniture assemblers learn on the job. Experience with tools like screwdrivers, drills, Allen keys, and wrenches is essential. Understanding assembly instructions (diagrams and written steps) is critical. 3. Manufacturer or Employer Training Some companies provide training specific to the brands or furniture lines they assemble. May include product knowledge, safety standards, and efficient assembly methods.