FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Structure: Ensure they understand how pricing is structured (e.g., flat rate, hourly rate, tiered pricing). Discounts: Highlight any ongoing or seasonal discounts, bulk discounts, or promotional offers that they may be eligible for. If applicable, explain how customers can qualify for discounts (e.g., first-time purchase, referrals, loyalty programs). Fees: Be upfront about any additional fees such as shipping, installation, handling, or service charges. Clarify if these fees are one-time or recurring, and under what circumstances they apply. Payment Terms: Make sure customers know about payment options (e.g., credit card, installment plans, subscription models). Outline any payment terms, such as due dates, late fees, or early payment incentives. Refunds and Returns: Share your refund and return policies to avoid any confusion in case of dissatisfaction or issues with the product/service. Hidden Costs: If there are any potential additional costs (e.g., for customizations, upgrades, or premium support), let them know upfront to avoid surprises. Time-Limited Offers: If any of your pricing or discounts are time-sensitive, make sure to communicate deadlines clearly.
- What is your typical process for working with a new customer?
We strive to make the process as simple and easy as possible for them. We don't want anyone to feel like they have been wasting their time. So we will tell you how much times that we need to do this job.
- What education and/or training do you have that relates to your work?
I graduated with a bachelor's degree and I got some training in customer relationship and satisfaction