FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are average for professional moving services in the DMV area. Here’s how our pricing works: 🚚 2 Movers Crew - $110 per hour 🚚 3 Movers Crew - $140 per hour (Each move requires a minimum of 2 hours labor + 1 hour arrival fee. The arrival fee covers the team’s travel to your location and back to our office.) 📦 Packing Materials - Available for purchase if needed. 🎁 Free TV/Mirror Wrapping - Included at no cost if discussed with our associate before the move. 👉 What this means for you: No hidden fees - everything is explained upfront. You pay only for professional movers, experienced in safe handling of furniture and belongings. Our prices are competitive, reflecting the quality, reliability, and efficiency of our service. We believe in transparent, fair pricing that gives customers peace of mind and excellent value for their investment.
- What is your typical process for working with a new customer?
At Pro American Van Lines, we keep the process simple, transparent, and stress-free: Initial Contact & Quote We start by discussing your moving needs (date, size of the move, locations, and any special requests). Based on this, we provide a clear estimate with all pricing details upfront. Confirmation & Scheduling Once you’re ready, we confirm the moving date and time. Our associate will go over any additional services you may need (packing, wrapping TVs/mirrors, etc.). Preparation If you need packing materials, we can provide them in advance or on moving day. We’ll review access points (stairs, elevators, parking) to ensure a smooth process. Moving Day Our professional crew arrives on time, wraps and protects your items, and carefully loads them onto the truck. We transport everything safely and unload according to your instructions. Completion & Review Once the move is complete, we finalize payment based on actual labor time (minimum 2 hours + 1 hour arrival fee). Our team ensures everything is placed where you want it and leaves you with a positive, stress-free experience. 👉 Our goal is to make each move efficient, safe, and memorable in the best way possible.
- What education and/or training do you have that relates to your work?
Moving is more than just heavy lifting - it requires skill, planning, and experience. At Pro American Van Lines, our team combines years of hands-on moving experience with professional training to make each relocation smooth and safe. Here’s what sets us apart: 📦 Packing & Handling Training - Our movers are trained to properly wrap, pack, and protect items of all sizes, from fragile glassware to oversized furniture. 🚚 Safe Loading & Transport - We practice correct lifting techniques and truck organization methods to keep belongings secure during the move. 🛠 Use of Professional Equipment - Training on dollies, straps, blankets, and protective gear helps us move quickly without risk of damage. 🤝 Customer Care Skills - We believe customer service is just as important as moving itself, so our team is trained to communicate clearly, work respectfully, and treat every home like our own. Our management also has years of business and logistics experience, which ensures every move is well-organized from start to finish. 👉 Together, this blend of hands-on experience and professional training allows us to deliver moves that are not only efficient, but also stress-free and memorable for our customers.