The Music Loft, LLC
About this pro
This is an enterprise that does not respect your time or money. Here is my experience. They cancelled the master class in Ashburn with barely two days of notice and expected the students enrolled in Ashburn to take the master classes in Herndon. They refused to schedule a regular class or refund for students unable to take the master class in Herndon scheduled mostly at 4:30 p.m. Upon exchanging several email and finally on a phone call, Ms Leanne kept on harping "It's not our policy to refund. If you cannot take the class in Herndon that's up to you." Pathetic customer service, total lack of respect for people's time and greedy business sense. I would have given zero stars if possible.Nov 2, 2014Leanne F.'s reply
Dear Gem, I apologize you were dissatisfied with our customer service. Our Ashburn location was newly opened in September. It was made clear to our Ashburn clients that a minimum enrollment of 5 students was necessary in order for the classes to hold in that location. We make decisions to hold or cancel classes as early as possible in order to give students enough time to choose another class. Furthermore, a refund was not offered because Master Classes are an important part of our commitment to providing a well-rounded music education to our students. We believe that the opportunity to attend multiple classes lasting 60-90 minutes in length, one out of eight weeks in a semester (offered at 4:30, 5:00, 6:00 or 7:00pm on weeknights and at 11:00am and noon on Saturdays) is both unique and essential to our students' music education. Again, my apologies, and TML wishes you all the best in your musical endeavors. Ms. Leanne
My son has taken bass guitar lessons at The Music Loft since it opened. He loves playing and always looks forward to his lessons because his teacher makes them fun. The teachers and staff are all so engaged and engaging and obviously love their students. The facility is brand-spanking new and clean and beautiful. Keep up the good work, The Music Loft!!Feb 22, 2011
- What education and/or training do you have that relates to your work?The Music Loft staff, management, and faculty are offered several opportunities for professional development. Management attends regular marketing and technical repair training, computer application training, and program-specific training (such as Kindermusik). Additionally, The Music Loft is constantly in conversation with professionals in closely related fields such as pedagogy, childhood psychology, and educational research in hopes of offering specialized clinics to our faculty. Soon, TML will present a clinic with a pediatric psychiatrist who will be teaching our faculty how to more effectively communicate with and teach students with special needs.