FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep pricing simple and clear. My service call fee is $99, which covers the diagnostic visit — and that fee is waived when you move forward with the recommended repair during the same visit. For most common repairs I use flat-rate pricing, so you know the exact cost before work begins. For example, a standard faucet replacement is a flat $165, parts and labor included. Written estimates are free and good for 30 days. For larger projects like water heater installations, I break the estimate down in detail — materials, labor, and permits where required — so you can see exactly where every dollar goes. Emergency and after-hours calls carry a higher rate, typically 1.5x standard, and you'll always know that rate before I head out. I offer 10% off for seniors and military, seasonal specials on preventive maintenance, and 5% off annual maintenance plans. All major credit cards are accepted, and flexible financing is available on projects over $1,000. Every job comes with a 90-day labor warranty, and I honor all manufacturer warranties on parts and fixtures I install.
- What is your typical process for working with a new customer?
First, I start with a phone conversation to understand your plumbing concern. I'll ask specific questions about what you're experiencing - whether it's a leak, drainage issue, installation need, or something else. This helps me gauge the urgency and prepare appropriately. When I arrive at your home, I always present my credentials and wear shoe covers to protect your floors. I'll ask to see the problem area and listen carefully to any additional details you can provide about when the issue started or what you've already tried. Before doing any work, I perform a thorough inspection and diagnosis. For example, if you're having drainage issues, I might use a camera scope to check your pipes for clogs or damage. I then explain exactly what I've found in clear, non-technical terms and provide you with options for repair, along with transparent pricing for each option. I never start any work without your explicit approval of both the solution and the cost. During the repair, I protect your home by laying down drop cloths and take care to clean up completely when finished. I then test everything to ensure the problem is fully resolved and walk you through what was done. I finish by providing a detailed invoice and warranty information for the work performed, along with any maintenance recommendations to prevent future issues.
- What education and/or training do you have that relates to your work?
I stay current with industry developments by continuing education annually, focusing on new technologies and energy-efficient systems. For instance, I recently completed training in tankless water heater installation and smart home plumbing integration. I'm also OSHA safety certified and regularly attend manufacturer training sessions to stay up-to-date with the latest plumbing fixtures and equipment. This helps me provide the most current solutions for my customers.