If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We're passionate about customer care. We want you to feel educated and gain peace of mind about your roof and home exteriors while they keep you and your family protected for many years to come.
Retex Roofing & Exteriors is a family-owned and operated residential roofing and home exterior business in the Greater Richmond, VA region. One of our core values is to do the right thing, and we work hard to make sure that you are happy with the results before we mark a project complete.
We offer top-quality services and unmatched customer service with a focus on education, clarity of communication, and meticulous attention to detail. Our professional and experienced team of Richmond exterior experts is at your disposal for roof replacement, roof repair, shingle roofing, metal roofing, window replacement, siding replacement, and gutter repair and replacement services. We offer complimentary estimates for all of our services.
Give us a call or visit our website to learn more about how we may be able to help you with your next roofing or home exterior project.
Overview
Current Top Pro
Hired 15 times
1 similar job done near you
Background checked
License verified
15 employees
6 years in business
Business hours
SunClosedMon8:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Credentials
License verified
RBC – Contractor – Residential Building
License state: VA
Background checked
Passed by Katelyn Lewis on May 23, 2022.
Services offered
Work needed
Building height
Single-level
Two-story
Three-story
High-rise
New roof type
Asphalt shingles
Metal
Wood shingles or shakes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, punctuality, and responsiveness.
Great 4.8
112 reviews
5
93%
4
2%
3
2%
2
1%
1
2%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Tania S.
1 month ago
•
Hired on Thumbtack
Their inspector Andy was honest that our roof did not need to be fixed at this time, and helped us troubleshoot what may have happened to cause the leaks during one particular storm. They did not charge us for the inspection, and I will happily refer them to others in the future!
Details: Shingles or tiles need to be repaired or replaced • Single-level building • 0 - 10 years old • Asphalt shingles • No, the project is not covered by an insurance claim • Residential • Owner
Roof Repair or Maintenance
Wayne B.
Jul 1, 2026
•
From Google
We had Retex for.a new roof . They worked with us getting it done. Between rain and us out of town. 2 days they got it done.Been happy.
Shawn A.
Oct 12, 2025
•
Hired on Thumbtack
Service was great. They prepared any issues with the roof that was damaged before the gutters were installed.
Details: Replace old gutters • 2,000 - 3,000 sq ft • Two-story building • Residential • I would like the pro to buy the gutter materials
Gutter Installation or Replacement
Michael
May 16, 2026
•
From Google
Retex did a great job fixing a long-standing leak issue in our balcony. Their people were very thorough in assessing and repairing the issue. We've had a few rainstorms since their work, and finally after years of persistent issues everything is staying dry inside!
Retex Roofing, LLC's reply
Woohoo — thanks for trusting us with your roof repair!
Autymn L.
May 14, 2026
•
From Google
Great experience with very communicative professionals! Andy went out of his way to make sure that the roof repair matched the rest of our roof. Mark helped us understand what was going on throughout repair process. The entire team was great! I was worried about hiring a contractor for our first home repair, but I went with this company because of the reviews and they are worth it.
Retex Roofing, LLC's reply
Thank you so much for your review, and for trusting us with your first home/roof repair! It was a pleasure to work with you.
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We provide complimentary, no-hassle appointments so you can gain peace of mind about your home's exteriors without any unexpected charges.
If you're looking for a roof inspection for a real estate transaction, our inspection fee is $175. If, during our inspection, we recommend roof repair or replacement work and either party chooses Retex for the project, that $175 fee will be discounted from the total amount due.
We supply a 5% discount if you pay by check, and we have a great referral rewards program for any friends, family or colleagues you send our way for roofing, siding, windows, or gutter services.
What is your typical process for working with a new customer?
We would love to get to know you and learn about your home exterior project!
When you reach out to us, you can expect an immediate response and a cheerful office manager to help you schedule an appointment with one of our exterior experts. You'll receive an appointment confirmation email, and the exterior expert assigned to your appointment will give you a call when he's on his way.
Our appointments typically last between 30 and 45 minutes, including about 15 minutes to conduct our exterior assessments. We focus on educating homeowners with photos and/or videos showing what we’ve discovered during our assessment of their home, and we share our best recommendations for fixing or replacing their home’s exteriors. We pride ourselves on providing quality products and services, clear communication, and great customer care for homeowners throughout the Greater Richmond, VA area.
What education and/or training do you have that relates to your work?
Josh & Katelyn Lewis started Retex Roofing & Exteriors with the goal of creating a home exterior company providing customer care above and beyond the actual service.
Josh graduated from Florida State University with a degree in civil engineering. He successfully launched his first roofing company, JGL Roofing & Exteriors in 2014 after helping his friend with a roof replacement project and realizing there was an opportunity to improve the home exterior industry. He sold JGL in 2019 to one of his employees, and in 2020 he and Katelyn started Retex Roofing & Exteriors after making the move to Richmond, VA.
Katelyn studied multi-platform journalism and sustainability studies at the University of Maryland, College Park. She brings the attention to detail, photography, videography, website design, and educational storytelling aspects to Retex, rounding out our excellent customer care services.
Our team is FAA drone-certified, and all of our crews go through training programs throughout the year to ensure our installation practices are up to manufacturers' standards.
