FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1️⃣ First Touchpoint: 📞📧 (Customer reaches out by phone or email to ask about services) 2️⃣ Site Visit & Evaluation: 🗓️🔍 (Arrange a visit to review the project and assess the scope of work) 3️⃣ Estimate & Consultation: 💬🧾 (Discuss expectations and present a clear, detailed estimate) 4️⃣ Approval & Commitment: 🤝🖊️ (Client agrees to the terms and confirms the project) 5️⃣ Preparation Phase: 📋📦 (Schedule the job and secure all required materials) 6️⃣ Work in Progress: 👷♂️🛠️🏠 (Arrive on-site, complete removal of old materials, and install the new roof) 7️⃣ Final Inspection: 🔎✔️ (Review completed work to ensure quality and standards are met) 8️⃣ Project Wrap-Up: 🧹🙌 (Clean the site and hand over the finished project) 9️⃣ After-Service Check-In: 📞🙂 (Follow up to confirm satisfaction and address any questions)
- What is your typical process for working with a new customer?
1️⃣ Homeowners: 👨👩👧👦🏠 (Homeowners looking for anything from minor repairs to full roof replacements) 2️⃣ Real Estate Professionals: 👩💼🏡 (Agents who need roofing work completed to prepare properties for sale) 3️⃣ Property Management Companies: 👨💼🏢 (Managers overseeing apartments, condos, and multi-unit properties) 4️⃣ Commercial Customers: 🏭🏦 (Businesses requiring roofing solutions for offices, warehouses, or retail spaces) 5️⃣ Builders & Contractors: 🚧👷♂️ (Construction companies working on new residential or commercial projects) 6️⃣ Insurance Partners: 💼💰 (Collaborating on insurance claims related to storm or roof damage) 7️⃣ Non-Profit Organizations: 💒🏥 (Churches, charities, and community organizations needing reliable roofing services) 8️⃣ Public & Government Clients: 🏛️🌳 (Schools, municipal buildings, and other public facilities) Each project is different, and we take pride in serving a wide range of clients across our community.
- What questions should customers think through before talking to professionals about their project?
1️⃣ Scope of Work: 🏠🔍 (Is this a repair, a partial upgrade, or a full roof replacement?) 2️⃣ Roofing Materials: 🪵🔨 (Which material is preferred—asphalt shingles, metal, tile, or wood?) 3️⃣ Budget Range: 💰📊 (What investment level is planned for the project?) 4️⃣ Timeline: 📅⏱️ (When should the project be completed? Are there any firm deadlines?) 5️⃣ Design & Appearance: 🎨🏡 (What color and style best match the home’s overall look?) 6️⃣ Warranty & Coverage: 🛡️📄 (Is coverage on labor and materials a priority?) 7️⃣ Debris Removal: 🗑️♻️ (How will old roofing materials and job-site waste be handled?)