FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on hourly rates, which depend on the number of movers required for your job. Additionally, a travel fee may apply for distances over 15 miles. Please contact us for specific rates, and we can discuss any current discounts or promotions that may apply to your move.
- What is your typical process for working with a new customer?
Our process for working with a new customer is designed to be smooth and straightforward: 1. Initial Consultation: We start with a phone consultation to understand your needs, including the size of the move, any special requirements, and your desired schedule. 2. Estimate, Deposit, and Scheduling: Based on the information provided, we give you an estimate and help you schedule a convenient date for the service. We also collect a $50 deposit to secure your spot. 3. Confirmation and Preparation: A few days before the scheduled date, we confirm the details with you and provide tips for preparing for the move or service. 4. Service Day: On the day of the service, our team arrives on time, reviews the items or tasks, and gets to work. We handle everything as planned, keeping you informed along the way. 5. Follow-Up: After the job is complete, we check in to ensure you’re satisfied and answer any final questions.
- What education and/or training do you have that relates to your work?
Our team members are trained extensively in safe handling, packing techniques, and efficient moving practices. We follow industry best practices for lifting, loading, and securing items to prevent damage. Additionally, our staff undergoes customer service training to ensure clear communication and a positive experience for every client. Many of our team members have years of experience in the moving industry, allowing us to handle even the most complex moves with confidence and care.