FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Prime Cleaning House, our pricing is transparent and competitive. We offer flat rates based on the size of the home, level of cleaning, and frequency of service. ✅ No hidden fees – all supplies and equipment are included. 🎉 10% discount on your first Deep Cleaning for new clients! 💵 We also offer recurring service discounts for weekly or biweekly cleanings. You’ll always receive a personalized estimate before booking, and we’re happy to work within your needs and budget.
- What is your typical process for working with a new customer?
At Prime Cleaning House, we make the process simple, clear, and stress-free: Initial Contact: The client reaches out through message, phone, or our quote form. Free Estimate: We send a personalized estimate based on the home size, type of cleaning, and service frequency. First Visit – Deep Cleaning: We usually recommend a detailed Deep Cleaning for the first appointment to reset the home. Scheduling: Once the client approves the quote, we confirm the best day and time. Consistent Service: For recurring clients, we follow a consistent schedule and checklist to maintain a spotless home. Client Communication: We stay in touch before and after each cleaning to ensure satisfaction and trust. We believe in honesty, quality, and building long-term relationships with every client.
- What education and/or training do you have that relates to your work?
At Prime Cleaning House, our team has over 2 years of hands-on experience in residential cleaning, including standard, deep, and vacation rental cleanings. We’ve completed professional training in cleaning techniques, time management, and customer service, and we stay up to date with safe and effective cleaning practices — always using products that are safe for children and pets. In addition, all of our cleaners are background checked and trained to follow detailed checklists and company quality standards. Our experience, care, and attention to detail are what make us stand out!