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Introduction: I do the best I can every single time. My work is professional, original and most importantly effective in every situation I enter. Let me give you an example, my most recent customer had major issues with his internet connection, he is a day trader, first I ensured his computer was secure and running as fast as possible, I then traced the lines for his entire house (even through the walls) and into the crawl space. Where I rectified the issue and I also found his missing cat which had got trapped in the crawl space after wriggling in through a loose wire mesh. Mostly the interesting people I meet and the application of problem solving. Sometimes this job is like a huge puzzle.
Hired 1 time
7 years in business
(Your Time Zone)
12:00 a.m. to midnight
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- What should the customer know about your pricing (e.g., discounts, fees)?Currently there is a small fuel fee, I charge 25$ per hour once on site. Other expenses such as parts are reimbursed to me as needed and become part of the customer end of job bill.
- What is your typical process for working with a new customer?Customer calls, problem is assessed, questions are answered as needed, charges and rates and possible fixes are detailed to the customer, appointment is set, pre dispatch call is placed for final confirmation, I drive out, work begins, customer is given details of issues, work ends, payment, return to office, record customers record, close appointment.
- What education and/or training do you have that relates to your work?I have 2 degrees and 5 certifications in my field. This includes everything from simple network management all the way to software engineering.