Rodrigo made it hard to say no. He offered great prices and a great timeline. He had a clear vision of our goals, and helped us find materials that were affordable.
He assured us that we would have our huge project done in just a few weeks, saying that he would have several crews working at once to complete the deck, roof, and kitchen remodel. This, however, wasn't the case. There was never a time that there was more than one crew working on one task, so the project took 2 months instead of a few weeks.
We are mostly happy with the results. It was a large job, so we expect some hiccups. The roof and deck seem to be great. One area of concern is the sealant used on our slate tiles in the kitchen. It was either a bad product, or it wasn't applied correctly. It now is like a layer of wax that scrapes easily when walked on, or when moving the dining room chairs. Rodrigo assured us that his crew would come and redo the sealer, but that was weeks ago, and it hasn't been done.
Rodrigo offered a great deal on exterior paint, so we took him up on it. Our house is old, and the painter did a good job with what he was given. The painter, however did not do a very good job on the doors. There were several spots that were messy, partially because the plastic that was hung to protect the interior from over spray touched the wet paint, and was allowed to dry that way. When we asked Rodrigo about this, he said that we would have to be happy with minor imperfections like that. The back door, however, has huge spots where it looks like the paint dripped and dried unevenly. Rodrigo keeps saying the painter will come back to strip and repaint that door, but again, it's been weeks and nothing has changed.
Several weeks after finishing the kitchen remodel, there was a plumbing issue. The pipes were not connected properly under the kitchen sink, and we had a massive leak. We called Rodrigo and he said he'd have people come out the next morning (today) at 9:30 am. At 10 am, we called and texted, and as I write this at 12 pm, we have yet to hear back form Rodrigo. We are now working to fix the problem on our own.
One is wont to say, "You get what you pay for," but when you're paying $35k, there's a fairly high level of expectation in quality. The work quality is fair, value is good, punctuality is lacking, and professionalism and responsiveness are excellent until there starts to be complaints.