Bob was great! We just bought a house that had wood in the kitchen and carpet everywhere else. We had planned on putting laminate down but he explained to us the pros and cons of putting laminate and keeping our hardwood floor kitchen. We decided to put hardwood and match it to the kitchen floor. It looks beautiful. Bob and his team did a great job. They used "dustless" sanding. It definitely kept the amount of dust produces significantly reduced. We worked during the day and he would work on the house while we were out. It was great to see quick progress on installation, sanding, staining, and cleaning. I would highly recommend Bob.