R & L Glass Installation LLC

Everett, WA

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About this pro

How does your service stand out?

We are small family owned company, so numbers and quantity isnt my main concern like some bigger companies. I am only concerned about customer satisfaction. Being flexible and considerate of my customers time and financial situations really sets me apart.

What do you enjoy about the work you do?

I meet new customers every day and I love getting to know them and listening to what they want and need out of my company, and being able to give it to them and seeing them happy at the end of a finished job, and seeing their kind hearted reviews after a job well done

Location

Everett, WA 98208

Background check

Complete

Years in business

22

Number of employees

6

Times hired on Thumbtack

5

Reviews

11 Reviews
  • Eva R. Nov 9, 2016
    Window Installation
    Verified Review
    Not professional
    We engaged with R & L via Tasha, and she is great. Very efficient. She visited our location, captured all the details, and got back to me super fast with very detailed options. We worked together to make the selections over email and then Randy was scheduled to come out to do the final measurements. He came, and it was just a trainwreck. He was confused and incoherent, and refused to communicate. He literally turned and ran away! So all that time I spent working with Tasha: WASTED. Even if they got it together following that episode I have no confidence. Be warned.
    Randy and Tasha L. Dec 14, 2016

    Hello Eva, We are very sorry about not being able to do this job for you. Randy has 35+ years of experience but has never had to cut a larger opening and install Windows and doors in a custom log home before. Once he saw your home he did not feel comfortable taking on your project because his expertise was not in this area and we did not want you to have a bad experience with the install if something were to go wrong . Sorry for the confusion and time wasted I hope you can hire someone that has more experience with your type of home . Tasha and Randy

  • Sophie C. Sep 16, 2016
    Window Repair
    Verified Review
    Good services.
    Randy and Tasha L. Dec 14, 2016

    Thank you Sophie for the 5 star review

  • Sunny D. Nov 30, 2015
    Window Installation
    Verified Review
    Randy and his crew did a nice job with our bay window replacement. They were easy to communicate and work with. We had a delay after a piece was not measured correctly, but that would not deter us from hiring Randy again.
    Randy and Tasha L. Dec 14, 2016

    Thank you Sunny for the review. We will be alittle more careful with the original measuring. Tasha and Randy

  • Enrique W. Nov 11, 2015
    Window Installation
    Verified Review
    Great understanding of our needs!
    Randy and Tasha L. Dec 14, 2016

    Thank you Enrique for the 5 star review Tasha and Randy

  • Samantha A. Sep 7, 2015
    I'm not one to write reviews unless the service is something so stellar that it warrants taking the time to write one that might be useful to others. This is definitely one of those cases and I want to applaud the work done by R&L Windows. There was a terrible windstorm that hit the Puget Sound about a week ago that caused much of the north Seattle area to lose power. There were also downed trees and one of those trees just happened to be in the green belt behind my rental home. It came down the side of the house and completely destroyed the window on the main floor. It was a Sunday when I found out about the damage and I was completely devastated knowing that I had tenants moving into the home in 2 weeks. It was also on the main floor which caused me to have a lot of anxiety about the security of the home. I was on Angie's List for about an hour contacting contractors for expedited window replacement and most places would tell me that the window would not arrive for another 4-6 weeks, a timeline that I found unacceptable given my particular circumstances. After nearly giving up for the night, I received an e-mail from Tasha asking about the dimensions of the window (reminder, it's Sunday). I sent over pictures and she quickly (within an hour) responded with what needed to be replaced and an estimate of the work. She was very cognizant of the time frame I was trying to meet as well as the security issue and was also willing to board of the window if we had to wait for the window to arrive. She went out to the property next day, measured the window, confirmed it was a stock size that could be installed the next day (not 2 weeks, not 4 weeks etc from other quotes I received). Tasha and her team did an excellent job with installation, got the color right without me confirming and did it so quickly! From first contact to installation and final billing, I would absolutely highly recommend R&L Windows!
    Randy and Tasha L. Dec 14, 2016

    Thank you Enrique for the 5 star review . We take pride of fast turn around times and thinking outside of the box on situations like this that need immediate attention. I'm glad we could get the boarded up for you the same day and installed the next. Tasha and Randy

  • Kevin K. Jan 2, 2015
    Randy came in and did a quote for my house. Prices for the windows and installation came out to a price I was happy with. His scheduling is pretty flexible and was able to knock out all the windows (6 Total) in one day. His crew was friendly and courteous and have been with him 8 years, so you arent getting sub contractors hired just for the one job. I would definitely use his company again when I do the other windows.
    Randy and Tasha L. Dec 14, 2016

    Hi Kevin Thank you for the review. Our crew is great is still continues to represent our company. It's all about the installers. Tasha and Randy

  • Seneca A. Oct 18, 2014
    R&L did a great job replacing some windows in 2 different houses. They are fast and professional, and the prices are great. I will definitely use them again in the future.
  • John P. Jun 20, 2014
    I had a home built in ’56 with a large 9’ x 5.5’ front window that needed replacing. I attempted to get quotes from a couple of long established window companies and either got the runaround, or didn’t get a call back with a quote. In a Google search, I found R & L Windows. Randy answered my call on my first attempt, he met me that evening after work to provide me a bid, and two week later installed the window. R & L’s serves was outstanding, his employees were courteous and fast at the installation. I’ve had many windows installed in my houses over the years, I can’t say enough good things about the work and I couldn’t be happier with the final product.
  • Susan M. May 7, 2014
    Randy was very professional and did an amazing job replacing my front window. Thanks so much and I'll definitely use you guys if needed.
  • James W. Apr 2, 2014
    Had a front door and sliding glass door installed. They arrived on time, got right to work, answered all my questions and finished quickly and all that for a great price as well. I am VERY pleased!! I will be doing more business with Randy.!
  • Helen K. Mar 9, 2014
    Randy, is always quick to respond and quick with giving fair quotes. He does great work and is reliable. He guarantees his work and all of his install work. You won't be disappointed by calling Randy for your window replacements.

Q&A

How did you get started doing this type of work?
Be in this business for 18 years installing for 25 years, got into it with family and close friends and it has taken off from there
What types of customers have you worked with?
Replace old windows retro fit new windows & doors in residential houses
What questions should customers think through before talking to professionals about their project?
Reviews and referrals are how i get new business and how i stay afloat, so if you liked what we did for you, please leave us a review and tell your family and friends about us