FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have straight forward pricing; most projects begin with an average of 6-12 hours. (We have a 3-hour minimum). We offer multi-session package pricing (15-60 hours) where the discount increases as the Package Hours increase, up to 15%. We have a Referral Program for our customers that gains you one hour of organization services free if your referral signs up for an initial in-home consultation. We offer a Maintenance Membership for our customers that locks in the current hourly rate for revisits to keep your space fresh and organized and saves you money throughout the time you work with us to organize your spaces.
- What is your typical process for working with a new customer?
We work with the customer to determine what works best for them. We offer a free 15min phone consult to discuss the project, answer questions. We offer a 30min in-person consultation (fee applied to your project) to see the spaces you want organized, discuss timing, methods, styles and allows the customer to get to know our business process and most importantly -- to determine what works best them, as the client. We can work one-on-one or with our team and use a little time on the front end discussing the game plan.
- What education and/or training do you have that relates to your work?
We have extensive experience across a variety of project types and clients. From organizing specific spaces like, closets, pantries, bedrooms, offices, laundry rooms, garages to resets after move-ins (or move-outs) as well as many whole home projects. We are constantly learning new methods and processes to bring our clients so we can personalize for their needs. We plan to get additional certification when time allows. We are engaged in organizational content, education and network quite a bit. Our team understands the need for keeping things confidential and respecting your home. Kelsey, our owner was an EMT for a number of years and understands the importance of confidentiality, being respectful in your home, and developing a sense of trust and understanding quickly so we can quickly focus on the best solution for your situation and lifestyle.