FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, transparent, and based on the scope of work, materials, and site conditions. We provide detailed written estimates so you know exactly what you are paying for — no hidden fees. Small projects may have a minimum service charge, while larger projects are priced after an on-site evaluation. We work with all budgets when possible and can offer cost-saving options without compromising quality. Discounts may be available for multi-project jobs, or repeat customer.
- What is your typical process for working with a new customer?
We start with a phone call or message to understand your needs, followed by an on-site visit to assess the project and discuss options. After that, we provide a clear written estimate and timeline. Once approved, we schedule the work, handle any necessary preparations, and keep you informed throughout the process. Our goal is to make the experience smooth, clean, and stress-free from start to finish, with a final walkthrough to ensure you are completely satisfied.
- What education and/or training do you have that relates to your work?
RainCity Restoration has hands-on experience in residential construction, restoration, and remodeling projects of all sizes. We stay up to date with local building codes, safety standards, and best practices in the industry. Our team is skilled in structural repairs, water damage restoration, remodeling, and finish work, using professional tools and proven techniques to deliver durable, high-quality results.