- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We offer upfront pricing for our services, including diagnostic fees and labor costs. We do charge a service call fee of $89+tax, but this fee is waived if we are hired to complete the repair job.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves the following steps: -Initial Contact: We respond promptly to customer inquiries, whether received via phone, email, or through our website. -Assessment and Scheduling: We gather necessary information about the appliance and the issue, and schedule a convenient appointment for our technician to visit the customer's location. -Diagnostic Visit: Our technician conducts a thorough diagnostic assessment to identify the problem and provide an accurate repair estimate. -Repair Discussion and Approval: We discuss the repair options, including cost, parts required, and estimated completion time with the customer. --The customer has the opportunity to ask questions and provide approval before proceeding with the repair. -Repair Completion: Once approved, our technician efficiently completes the repair using high-quality parts and tools. -Final Inspection and Payment: We conduct a final inspection to ensure the appliance is functioning properly. Payment can be made by credit card, and we provide an invoice for the services rendered.
- What education and/or training do you have that relates to your work?
Our technicians have undergone extensive education and training to ensure their expertise in appliance repair. They have received comprehensive technical training in appliance diagnostics, repair techniques, and safety protocols. Additionally, our team regularly participates in industry workshops and stays updated with the latest advancements in appliance technology. We are committed to providing our customers with skilled professionals who possess the knowledge and skills necessary to handle a wide range of appliance repair needs.