Veteran Technical Support

Introduction: Honesty, first and foremost. If I am unable to successfully complete a job assignment then I communicate that with the customer early on and don't waste their time. Also, I make sure to have a good reference to their next person who will be able to handle their situation, Sure its losing money but it just might bring me more business in the future. Second, I perform hardware replacements, custom builds, software, networking, and installs of other types as well. I perform virus removals, data recovery, unlocking systems, and more. I am also willing to tutor a client in the basics of computer literacy. I also run a Help Desk that will allow me to remotely access the client's computer and allow me to complete the task from my desk; saving me time and the client money. Computers and I have always seen eye to eye, so to speak, meaning that I understand them pretty well. I used to teach a CompTIA A+ certification readiness course. I got a kick out the reactions from the clients when I would tell them and then show them what could be done with a computer these days.