FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The average thumbtack pro charges between $53+/hr. Best Buy's Geek Squad charges $150 for one-time services. All of our GuruTech services are provided at a low, flat-rate price that will encompass repairs that take far longer than expected. In the end you are getting a service as good, if not better, at a fair price. In addition, all of our work is guaranteed for 60 days! Should the original problem, or anything stemming from it come back, we will come back out at your convenience, free of charge.
- What is your typical process for working with a new customer?
The key is to understand the problem, how the customer got there, and exploring other issues they may be having. This ensures every system we work on should be well prepared moving forward, in addition to the original problem being resolved. As the process moves forward, the diagnosis is made and the proper solutions applied. In the end we will double check our own work and have the customer do the same to ensure they are satisfied with everything.
- What education and/or training do you have that relates to your work?
CompTIA A+ Certification (900 Series) Junior - Western Govenors University - Bachelors of Software Engineering Experiencing in PC repair and related IT fields since 2010.