FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You get a firm, upfront price before any work starts, so there are no surprises on the bill. If we find something else once we're in, we stop and price it with you before going further. Same pricing nights and weekends for most repairs, and we'll always tell you if a simpler fix will do.
- What is your typical process for working with a new customer?
1) Tell us what's going on (photos help). 2) We confirm a time, usually same day. 3) The plumber looks at the problem, explains the options and gives you a firm price. 4) You approve, we do the work and clean up. 5) We walk you through what we did and how to avoid it happening again.
- What education and/or training do you have that relates to your work?
We are a Washington L&I licensed, bonded and insured plumbing contractor, and our work is done by Washington state-certified plumbers. We pull permits where the job requires them (water heaters, gas lines, repipes).