FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Your Cleaning Company, we believe in transparent and fair pricing. Our rates are based on the size of your space, the type of cleaning service you choose, and the level of detail required. We offer free estimates, so you always know what to expect no hidden fees, no surprises. We also offer discounts for recurring services whether it is (weekly, biweekly, or monthly), as well as special promotions for new customers and referrals. If you are a senior citizen, military member, or first responder, we proudly offer discounted rates as a thank you for your service. Our goal is to provide top quality cleaning at a price that fits your budget and we're always happy to work with you to find the best value.
- What is your typical process for working with a new customer?
At Your Cleaning Company our process for working with a new customer is simple, smooth, and stress free. We start with a brief consultation by phone to understand your cleaning needs, priorities, and schedule. From there, we provide a customized quote based on the size of your home and the type of service you're looking for. Once you're ready to move forward, we'll schedule your first cleaning at a time that works for you. On your cleaning day, our professional team arrives on time fully equipped, and ready to deliver high quality results. After the initial clean, we check in with you to make sure you're completely satisfied and discussed any adjustments for future visits. Our goal is to build trust, provide consistent service, and make your life easier from day one.
- What education and/or training do you have that relates to your work?
My name is Stephanie Pak. I am owner and operations manager of Your Cleaning Company in Puyallup. I have 30 years of entrepreneurial experience. I am responsible for running all facets of our business. I have a background in business management, finance, accounting and real estate investing.