FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We strive to offer the most affordable pricing to our customers. We work closely with our customers to make sure they always receive the most value out of our service. This means understanding their needs and providing the most economical solution. We reward our customers with the best value because they chose us for all their computer needs.
- What is your typical process for working with a new customer?
When a new customer reaches out to us, we start with a brief consultation to understand the issue they’re experiencing. This can be done online, over the phone, or through our contact form. During this step, we gather details about the device, symptoms, and any recent changes that may have caused the problem. Next, we provide an initial assessment and recommend the best course of action. Depending on the situation, we may offer remote support, schedule an in-person visit, or arrange for device drop-off/pickup. Once we have access to the device, we perform a full diagnostic to identify the root cause of the issue. After the diagnosis, we explain the problem in clear, simple terms and provide a transparent quote before proceeding with any repairs. With customer approval, we complete the repair using reliable methods and quality parts when needed. Throughout the process, we keep the customer informed of progress and any updates. After the repair is completed, we test the system to ensure everything is working properly. We also offer guidance on preventing future issues and are available for follow-up support if needed. Our goal is to provide fast, honest, and stress-free service from start to finish.
- What education and/or training do you have that relates to your work?
I bring more than four decades of experience in the computer industry, supported by college-level training toward a LAN Service Technician degree. Additionally, I worked for four years with Microsoft providing support for desktop operating systems, where I developed strong expertise in technical troubleshooting, system configuration, and customer support.