Alan Lamon -Moonlight Merchandise
Alan Lamon -Moonlight Merchandise

Alan Lamon -Moonlight Merchandise

Top Pro

Offers remote services
Discounts available
Offers remote services
Discounts available
$11
starting cost


Zip code
Number of pieces

Responds in about 29 min

Introduction: We’re local to the Pacific Northwest, more specifically Capitol Hill in Seattle. You can come to our studio, meet with us, or we chat via text or phone about your project. Or if you want you can ship us the garments and pick them up later or be shipped back to you. We don’t require that you buy the garments from us. You can if you want though we have many wholesale suppliers. We specialize in growing businesses and individuals who want to grow a business. We offer so much more than just embroidery, we're a merchandise company that offers full design and fulfillment of branded merchandise. From soft goods: t shirts, hoodies, blankets, patches, etc, to hard goods: water bottles, mugs, flasks, name tags, etc. We really excel at working to sourcing out the best answer to fit the needs for our customers, even if it means going with a service we don't offer. We really do what's right by the customer. Locally we take on smaller jobs: 1+, but nationally and remotely we only take on jobs that are 5+ pieces. It really doesn't make sense for us or you with shipping costs to work on less. On the other end of the spectrum 500 pieces is our limit, otherwise we will refer you to someone who handle that quickly. Our current turn around time is about two weeks, If you have a rush, let's talk, we can may be able to accommodate you, added fees will apply. Once we learn your business and what you need we can communicate ideas back and forth. Often during the course of business we seen designers come to us with 'can you do this' projects. If it's close to something we've done before, but still a stretch we can take a look at the possibility of doing the project. Often we will ask the client if we can use them as a test while we perfect to process. We can only take on a few experimental projects like this at a time. Our current trial process is mixed media. Printed, then embroidered. We've tested it on patches and hats. We love what we do, have fun doing it, and want to do the best work possible. We spend hours in training and at industry conferences each year to improve my skills. So we're always looking to stretch the edge of our talents in different challenges. Just look at the reviews of the customers We’ve helped. Feel free to reach out to us so we can talk about your project. Alan Moonlight Merchandise FAQ: Q: What size jobs do we take on? A: Locally we take on smaller jobs: 1 to 500, but nationally and remotely we only take on jobs that are 5+ pieces. It really doesn't make sense for us or you with shipping costs to work on less. Q: Do people really hire you without coming to your shop? A: Yes, and we take excellent care of them. Q: What your guarantee? A: First we listen to what you want, sometimes it's more than just what you're saying. But what's the reason behind the work, and we make sure that is taken into account. I treat every customer like I would want to be treated. Not everything turns out perfect, but we are the first to admit the mistake and work to correct it. So my guarantee is to make sure every customer is satisfied. If not we will work together to find a solution. Q: What the difference if I provide the garment, and save a little money, or you provide them? A: If I provide them, you are contracting with us to provide a number of pieces and a price. If you provide them, you are asking me to do work on what you have given me. I will do my best to complete the number asked for. But often the pieces are new to us and one may end up as a test piece, and not suitable for use. I don't guarantee that the garments will hold up to embroidering. About saving money, often an inferior product is provided in which case the decoration may not look good. And you don't usually end up saving money. We can arrange for purchases below retail. Q: It seems really expensive to have something embroidered. Is there a way I can get it for less? A: Don't we all want it for less. I get that, but a quality custom uniquely decorated garment is a rarity. We live in the age of uniformity, conformity, and well, sometimes bad fashion. So what we make breaks that mold, it helps you step outside of the norm and say HELLO. Ok, enough ranting. If you want to pay less, come prepared. Have good artwork and and idea of what you want or at least what you want the garment for express. A good idea of your budget can help you prepare for the cost. Q: Can I reach out and talk to you? I'm not sure what I want to do, or if it can be done? A: Yes you can, let's start by connecting through the thumbtack app. We can always move to email, phone, or in person. Just remember we ask that you be serious about getting a job done, each lead cost us money, and often it's 25% of the job. $7.50 on a $20 job. But we us this as a testing ground to hone our customer service skills, and as advertising in hopes of repeat business. Frankly it has paid off. Q: I have more questions. A: Reach to on the app. We're happy to answer what we can.
Overview

Current Top Pro

Hired 105 times

68 similar jobs done near you

Background checked

2 employees

15 years in business

Payment methods

Apple Pay, Cash, Credit card, PayPal, Square cash app, Venmo

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

All year

All year

All year

All year

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Disinfect surfaces touched during the job

Featured Projects

41 photos

  • Embroidery - Seattle 2019

    Embroidery

  • Embroidery - Seattle 2019

    Embroidery

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Exceptional 5.0

80 reviews

5
99%
4
1%
3
0%
2
0%
1
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Read reviews that mention:


Anita D.

Embroidery

I reached out to Alan to get a quote on some embroidery work I would like to have him do. He answered me promptly, with extreme professionalism, and addressed all of my questions. As soon as I have my design ready, I will most definitely hire him. Be sure to give a close-up look at the baby quilt he embroidered. Astoundingly beautiful.
Alan Lamon -Moonlight Merchandise's reply
Thanks for the review, Looking forward to talking with you again.
Jul 20, 2021
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Verified
Sheri C.

Embroidery

Look no further!! Last minute job…this is the company! I needed something done in 72 hours, they had it ready the next day!!! Great communication! They make sure you are satisfied before they begin embroidery. I wasn’t sure what I wanted and Alan was patient with me and presented options until I found it. A+ everything!
Alan Lamon -Moonlight Merchandise's reply
Sheri you are a gem, thanks so much for the kind review. I look forward to doing more work with you and your organization.
Jun 21, 2021
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Verified
Teela S.

Embroidery

Alan was great. I had a limited amount of time to complete the embroidery work since I had to wait for a patch replacement to arrive, but he was able to accommodate me anyway. He was also one of very few embroideries that would perform such a small job. I needed to have a name replaced and the resulting product turned out very well, he even made recommendations about font changes that were much better than the original. I would recommend Alan and definitely use his services again if I have any future work.
Alan Lamon -Moonlight Merchandise's reply
Wow. Talk about a challenge. Working on a vintage garment, and choosing the appropriate font. Using a bowling shirt font from the ‘70’s was an excellent match. One of my favorite projects. Thanks for the kind review.
Feb 25, 2021
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Verified
Patricia M.

Embroidery

Alan is responsive, professional and finished the embroidery on my two Christmas stockings on time as he estimated. He did an excellent job matching the font from another old Christmas stocking. One of the stockings was particularly challenging because of the fuzzy material, but he managed to do a workaround that came out looking great. I highly recommend Alan.
Alan Lamon -Moonlight Merchandise's reply
Thank you for the kind words. Christmas projects are always fun to do, and this was no exception. Challenging yet fun. Great working with you have a wonderful holiday season.
Dec 11, 2020
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Verified
Kaylee S.

Embroidery

I realized I never wrote a review for Alan, and I’m truly embarrassed it took so long. Alan did a fantastic job personalizing a set a lifting wrist straps for my partner’s birthday. It was a bit of an unconventional project but they turned out perfect, and my partner loved them! Alan was a complete professional and walked me through the customization process. I was able to see how he sets up his fonts and designs in his embroidery software. He checked in multiple times to make sure I would be satisfied with the result. I would absolutely recommend his services to anyone.
Alan Lamon -Moonlight Merchandise's reply
Oh my this was a while ago. But what a fun, interesting and challenging project. I works that test the limits of what I can do and this was a good one. Glad your partner was pleased.
Nov 3, 2020
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Verified
Credentials
Background Check

Alan Lamon

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our pricing is simple, the more pieces we are decorating the lower the cost. We start at $20 for a 3in square left chest logo with setup (digitizing - turning the artwork into a computer read embroidery file) starting at $30. We have great pricing on garments also, often well below retail.

  • What is your typical process for working with a new customer?

    Talk via text or email, determine the parameters for the project, then I make a digital mock up, it's approved or altered, then I produce the goods. Typical time line can run a few day to weeks depending on the complexity, availability of product, parties involved, and deadline. Locally we take on smaller jobs: 1+, but nationally and remotely we only take on jobs that are 5+ pieces. It really doesn't make sense for us or you with shipping costs to work on less. On the other end of the spectrum 500 pieces is our limit, otherwise we will refer you to someone who handle that quickly. Our current turn around time is about two weeks, If you have a rush, let's talk, we can likely accommodate you, added fees will apply.

  • What education and/or training do you have that relates to your work?

    I studied fashion design in Portland. I can design, fit, and sew garments from start to finish. But in the last 20 years I have chosen to focus on the decorating of them. Garment printing, embroidery, and laser etching

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